Client Services Assistant - Part-time FTC

Chartwells Independent; London; On-site; GBP 12,000 - 16,000; Part time

Job summary

Join a vibrant team as a Client Services Assistant, delivering exceptional service in a leading law firm's headquarters at Canary Wharf, London. This part-time role offers great development opportunities in a client-centric environment, ideal for those passionate about customer service.

Benefits

Travel Discounts

Pension Scheme

Wellness Programs

Learning Opportunities

Paid Volunteer Day

Qualifications

• Experience in customer service, preferably in a corporate/five-star luxury hotel environment.
• Ability to build rapport with stakeholders.
• Excellent personal presentation and interpersonal skills.

Responsibilities

• Providing seamless guest management and welcoming.
• Managing the meeting room booking process.
• Adhering to all site procedures and standards.

Skills

Customer Focus

Communication Skills

Attention to Detail

Team Player

Job description

Rapport

London, United Kingdom

Part-Time

Added yesterday

About the Role

Join our vibrant Rapport team as a Client Services Assistant! The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures.

We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop.

Type of contract:Part-time, Fixed Term Contract – 1 year

Hours:14 hours per week (Thursday – Friday, or Monday – Tuesday; on a shift rota basis between 7:30 AM and 8 PM)

What will you get?

• Financial Freedom:Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future:Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Providing seamless guest management on behalf of our client, including the welcoming of all guests and employees into the building. This includes clients attending events in our large function spaces.
• Taking ownership of the reception areas and all aspects of the client's journey between these areas.
• When on client floor, welcoming all guests, assisting with cloakroom requirements, and escorting them to their meeting rooms.
• Performing room checks, ensuring high levels of cleanliness/ tidiness are maintained.
• Working closely with all other service providers, contractors and the wider Facilities and Business Operations team. This is a joined Rapport/ Restaurant Associates site and a cohesive working relationship between all team members is essential.
• Managing the meeting room booking process for the London office via the Condeco booking platform.
• Supporting the dedicated on-site events team when event planning and delivery as required.
• Supporting the floor host function as required.
• Answering and directing incoming calls via the client's Switchboard console.
• Assisting with training new joiners.
• Adhering to all site procedures and standards.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow.
• Have an outgoing personality and be able to easily build rapport with key stakeholders, both internal and external.
• Be a customer focused team player who is recognised as patient, friendly, reliable, flexible and takes pride in what they do.
• Have a desire to be part of a winning team, where you can truly make a difference.
• Have excellent communication skills, written and verbal.
• Display excellent personal presentation and interpersonal skills.
• Have experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive.We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.