Client Services Assistant

Impact Makers Podcast; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

MMR Research Worldwide is hiring for an entry-level administrator to join our London office on a fixed-term contract. You will support the client services team across a range of admin tasks, from data checks to report formatting and event coordination.

You'll be part of a collaborative, fast-growing environment with opportunities to learn about market research and office operations while contributing to our busy London workplace.

Qualifications

• Proactive and keen to learn in a varied admin role.
• Enjoy collaborative environments and supporting teams.
• Confident liaising with a range of people and communicating clearly.

Responsibilities

• Check reports and data for accuracy; create charts for report data.
• Proofread reports and ensure formatting consistency; source images.
• Create and support Caplena charts; develop vox pops/word clouds.
• Input database information for key accounts; manage respondent documentation.
• Support expenses, communications, room bookings and event logistics.
• Monitor London-based inquiries; assist with office administration and safety.

Skills

Proactive

Strong communication

Team collaboration

Liaising with diverse people

Self-starter

Job description

Are you looking for the first step in your career? Do you want to work for a global market research agency in a varied and dynamic role?

This is an amazing opportunity for someone who is looking to kick-start their career within a global and forward thinking organisation. You will have the opportunity to be involved in a range of administration tasks, supporting the client services team and providing general assistance to the London Office.

Please note that this role is a year contract.

Department Research Employment Type Fixed Term Contract Location MMR Research London Workplace type Hybrid Reporting To Jasmine Dearnley

This Role's Hiring Manager

Chris Bromham

Key Responsibilities

Research Project Support

• Check reports and data for accuracy.
• Create charts for report data.
• Proofread reports and check formatting consistency.
• Support with formatting and sourcing images.
• Create and support with Caplena charts.
• Create vox pops / word clouds / visual elements.
• Provide verbatim support.
• Input database information for key accounts.
• Respondent letter / documentation checks.

General Team Support

• Complete and submit expenses, including credit card expenses.
• Support general team communications and reminders (internal and external).
• Manage room bookings for workshops and training sessions, including catering and logistics emails.
• Monitor general emails from London-based colleagues, especially questions about deliveries and access.
• Plan social events, including invites, coordination and tracking responses.
• Monitor the West Wing admin chat and respond to requests, such as low stock levels, supplier queries and office improvements.

Office Management & Maintenance

• Set up office access passes.
• Report maintenance issues and be onsite for maintenance visits.
• Support first aid and health and safety, recruiting first aiders and fire safety marshals.
• Ensure meeting rooms are presentable and stocked with items such as whiteboard pens and clipboards.
• Liaise with cleaners on any additional cleaning requests or issues that need following up.
• Arrange confidential waste collections.
• Manage weekly food, beverage and kitchen supply orders for employee use.
• Monitor stationery stock and reorder supplies when needed.

Skills, Knowledge and Expertise

• Proactive and keen to learn.
• Looking for experience in a varied and collaborative environment.
• Confident in your abilities to liaise with a range of different people.
• Strong communication skills, both written and verbal.
• Naturally curious and self-starting, with the confidence to ask for help when needed.

A bit about us and our benefits!

We’re MMR Research Worldwide – the global sensory and consumer research experts behind many of the world’s biggest brands in food, drink, personal and household care. From bold new flavours to breakthrough product experiences, we help turn great ideas into products people truly love.

With teams across the UK, US, Asia and Africa, we blend science, creativity and curiosity to shape the future of everyday products. Join us and you’ll be part of a fast-growing, innovative company where your ideas matter and your career can thrive.

It’s our people that make all of this possible.

We are proud of our collaborative culture which is driven by strong leadership and offers industry-leading training and growth opportunities.

At MMR, we're committed to ensuring the happiness and well-being of each employee, regardless of where they are in the world! We offer a wide range of core and additional benefits. Competitive salaries, generous holiday allowances, and market-leading training opportunities are standard here. Our vibrant culture, talented team, and focus on employee wellbeing is what makes MMR so special.

About MMR Research

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.