Client Services Assistant

7IM; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their Client Servicing Team in Edinburgh. This role involves supporting paraplanners and advisers in their daily activities with clients, ensuring accuracy in processing applications and maintaining client databases. The ideal candidate will possess strong organizational skills and attention to detail, with a proactive approach to improving service levels. This dynamic environment offers the opportunity to engage with clients and contribute to a team committed to excellence in client service. If you are passionate about providing exceptional support and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• 1-2 years relevant experience in client servicing.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist paraplanners with processing letters of authority and client reports.
• Set up online access and manage payments for client accounts.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Initiative

Education

A level/Higher standard in numeracy & literacy

CISI IAD / CISI IOC Qualification (desired)

Tools

Pershing Nexus

Xplan

Microsoft Excel

Job description

About The Role

Purpose

• Working within the Client Servicing Team based in Edinburgh supporting paraplanners and advisers within the 7im group to support them with the day-to-day activities with new and existing clients.

Responsibilities

• Processing letters of authority and obtaining the relevant information from external providers to assist the Paraplanners in writing initial suitability reports.
• Help to input and process new business application forms including GIA/ISA/SIPP & Bond accounts ensuring client accounts are set up correctly including fee rates and account groups.
• Setting up online access for new and existing clients and assisting with all queries in relation to the My7IM portal.
• Setting up all payments for ISAs, SIPPs, Bonds, GIAs and monitoring regular withdrawals.
• You will be responsible for settling fees from external providers and inhouse.
• Processing and monitoring transfers in and out, liaising with clients and colleagues.
• You will process any change of details requests including bank details and change of address ensuring the relevant systems are updated.
• Inputting of Fact Finds into the system for new clients.
• Producing simple reports following on from a client’s annual review as and when required by the Paraplanners.
• You will be keeping back-office systems and client databases up to date and accurate.
• Producing reports including valuations, performance summaries and transaction statements.
• Review mail and allocate to respective Advisers within the team or internal office.
• Support with office services duties as reasonably required including reception, mail duties and answering telephone calls.
• To support the administration of the quarterly reporting process using the agreed plan, liaising with all internal departmental and external stakeholder parties within agreed SLA’s.
• Manage the daily SWAP queue and any other queries that are raised within the team ensuring these are passed over to the relevant departments and rectified within a timely manner.
• Act in the best interest of clients ensuring the FCA’s requirements and Company policies in relation to Treating Customers Fairly are adhered to.
• Continually suggesting realistic & appropriate improvements and solutions to problems with the Head of Operations (Edinburgh).
• Filing, in accordance with 7IM and FCA procedures.
• Subscribing to 7IMs declared Mission and Tenets, & to Treating Customers Fairly (TCF) initiatives.
• Ensure the 7IM VPVPs (Vision, Purpose, Values and Personalities) are followed throughout your working practices.
• Other duties, as reasonably required by the line manager and 7IM.

Skills

About You

• 1-2 years relevant experience.
• Accuracy and attention to detail when reviewing reports.
• Organisation of own workload to meet deadlines.
• Good communication skills, both oral and written.
• Ability & willingness to identify and suggest improvements in processes / service levels.
• Ownership & Initiative.
• Good knowledge of operational administration including settlement, custody, and clearance.

Knowledge

• Knowledge of Pershing Nexus and Xplan systems & procedures would be beneficial.
• Good working knowledge of all Microsoft office applications specifically Excel.

Qualifications

• Candidates must demonstrate numeracy & literacy skills to at least A level/Higher standard.
• An industry relevant examination such as CISI IAD / CISI IOC Qualification or working towards this is desired but not essential.

Other Relevant Information

• Reports into the Client Services Team Leader.

About Us

Not Specified