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Client Services Agent

Zodia Custody

London

On-site

GBP 30,000 - 60,000

Full time

2 days ago

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Job summary

An innovative firm is seeking dynamic professionals to join its Client Services Hub. This role involves providing comprehensive support to global clients while ensuring compliance and mitigating financial crime risks. You will be a vital part of a team that values proactivity, communication, and adaptability. If you thrive in a fast-paced environment and have a keen interest in digital assets, this opportunity is perfect for you. Join a friendly team that celebrates success and offers fantastic benefits, including a competitive pension scheme and private health care.

Benefits

Competitive employer contribution pension scheme

Private health care

Critical Illness cover

Life Insurance

Flexible bank holidays

Qualifications

1 to 3 years in client services in banking or finance.
Experience with financial instruments and digital assets is a plus.

Responsibilities

Provide end-to-end support for global clients.
Conduct investigations on transaction alerts and wallet activities.
Assist with KYC and onboarding processes.

Skills

Client Services

Problem-solving

Communication Skills

Data Analysis

Education

Bachelor's Degree

3 weeks ago Be among the first 25 applicants

Digital Asset Custody, the way it should be

Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering Crypto-Custody services to Institutional Investors.

Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East.

We aim to be the best in class in providing Crypto Custodian services.

Scope of Role:

Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization.

Core responsibilities:

Direct Support - End to end support for global clients
Triage all incoming client enquiries
Monitoring and Investigations
Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.
Provide guidance and support to analysts handling transaction monitoring and screening.
Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
Client Onboarding Support
Assist the onboarding team with KYC and information requests from third parties.
Risk Management -Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
Process Improvement - Review and update departmental procedures, driving system and process enhancements.
Operational Support - Assist with various operational tasks as needed.
**24/7 Coverage** : Contribute to client support in a 'follow the sun' model, with flexibility for weekend work.

Additional Responsibilities:

Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.

Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction.

Requirements

Personal attributes:

Team player
Professional curiosity
Proactivity
Articulate and clear in both verbal and written communication
Fluent Business English - Additional languages is preferrable as we grow our Global team
Adaptable and able to work under pressure

Competency:

1 to 3 years in client services working in banking or large finance institutions
Understanding the post trade landscape and associated services
Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
Report efficiently to management and risk team in a timely manner
Experience working in a distributed team with diverse culture and backgrounds
Open to change and comfortable working in a fast-paced environment
Self-motivated and detail-oriented individual
Strong verbal and written communication skills
Problem-solving and conflict-management skills
Client-oriented mindset
Must haves exceptional EQ for dealing with clients
This role will require shift and weekend hours

Benefits

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

Competitive employer contribution pension scheme
Private health care
Critical Illness cover
Life Insurance
Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
IT Services and IT Consulting

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