Client Services Advisor (6-month FTC)

ArrowXL; Wigan; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

ArrowXL is seeking a Client Services Advisor for a 6-month Fixed Term Contract, focused on guiding clients through various queries and challenges. The ideal candidate is enthusiastic, self-motivated, and possesses excellent communication skills to deliver outstanding customer service.

Benefits

Hybrid Working Options

34 days annual leave

Holiday Buy Scheme

Comprehensive Pension Plan

Private Medical Insurance

Life Insurance

Medicash

Employee Assistance Programme

Progression and Development Opportunities

Staff Discount

Discounted Gym Membership

Cycle to work scheme

Long service awards

Employee of the Month rewards

Retail Discounts

Qualifications

• Experience in a client support role is essential.
• Enthusiastic and friendly with a passion for service.
• Ability to work independently and handle challenges confidently.

Responsibilities

• Support a portfolio of clients to help achieve business objectives.
• Build relationships to understand client operations and resolve issues.
• Monitor key performance indicators and provide solutions.

Skills

Customer Service

Communication

Relationship Building

Problem Solving

Self-Motivation

Job description

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business that supports the local community. We store and deliver large, heavy and bulky items in pristine condition – the kind of items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The ArrowXL culture thrives on six core values:

ArrowXL is excited to announce that we are currently recruiting for a Client Services Advisor (6-month Fixed Term Contract) to join our team.

Our Client Support Team is passionate, knowledgeable, and focused on supporting our clients with a wide range of queries. They know how to ask the right questions and always strive to deliver solutions and flexibility. Our clients are at the heart of all we do at ArrowXL, and your empathetic communication skills will ensure every person receives outstanding service with each interaction.

So, what are you waiting for? Apply now!

Your duties will include:

• Supporting your portfolio of clients with the aim of delivering our strategic vision to aid business development.
• Building relationships with clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion.
• Reporting and monitoring Key Performance indicators for your clients to identify and resolve root cause and trends for any failures.
• Working with client queries over the telephone and via email.
• Being attentive to our clients’ needs and ensuring you provide quick updates/responses to requests.
• Working with the network to resolve any challenges that have led to a failed delivery.
• Visiting clients, on occasion.

The Ideal Candidate

If you are enthusiastic, friendly and have a passion to deliver great Customer Servicethen we would love to hear from you. It would also be ideal if you had the following:

• Experience of working in a client support role.
• We need you to be enthusiastic and friendly, with a passion for “going the extra mile”.
• You must be self-motivated, able to work on your own initiative and determined to achieve high standard for our clients.
• A confident approach to challenging situations.
• Confident presenting to a senior audience including our Exec team for Monthly reviews.
• Excellent standards of communication; both written and verbal.

Benefits and Rewards

In addition to a competitive salary, you’ll receive many excellent additional benefits including:

• Hybrid Working Options –opportunity to work from both the office and from the comfort of your own home
• Annual Leave –34 days entitlement (including statutory bank holidays) which increases with service
• Holiday Buy Scheme –Buy up to 5 additional days
• Comprehensive Pension Plan options – including company contributions
• Private Medical Insurance – via AXA
• Life Insurance – Company funded 2x basic salary life cover from day one
• Medicash– An easy-to-use health insurance package that provides cashback towards your everyday healthcare bills
• Employee Assistance Programme – Free 24/7 confidential wellbeing support
• Progression and Development Opportunities –Department specific technical training and Internal Management Development Academies
• Staff Discount at www.very.co.uk (25% discount on designer branded clothing, footwear and home accessories with 15% off furniture, leisure and electrical items)
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure Centres, bootcamps and fitness studios
• Cycle to work scheme – In partnership with Evans cycles the ArrowXL C2W scheme offers great benefits and discounts
• Long service awards – We go out of our way to recognise and reward our colleague commitment with our long service awards programme
• Employee of the month – Winners receive £25 voucher, certificate and Hall of fame recognition
• CEO Award of the month– Winners receive £100 voucher, certificate and Hall of fame recognition
• Departmental Incentives – Year-round departmental competitions, seasonal incentives and fantastic gifts
• Retail Discounts – Huge discount savings in supermarkets (Asda, Tesco, Morrison’s and Sainsburys), Fashion discounts with (Adidas, Asos, H&M, Boohoo, JD and Matalan) and Technology discounts with (Apple, Argos, Currys/PC World and John Lewis), plus many more savings