Client Services Advisor

Central Parking; Swindon; On-site; GBP 22,000 - 30,000; Full time

Job summary

A client service provider in Swindon is seeking a Client Service Advisor to be the first point of contact for customers. The role involves resolving inquiries swiftly, maintaining excellent customer relationships, and ensuring compliance with service standards. Ideal candidates must possess strong communication skills and the ability to work independently. The position offers significant employee benefits, including annual leave and discounts.

Benefits

25 days annual leave plus bank holidays

Birthday day off

Access to discounts at popular stores

24/7 OnDemand GP service

Cycle to work scheme

Free counselling sessions

Qualifications

• Excellent customer service skills required.
• Ability to learn technical aspects of our equipment.
• Strong communication skills essential.

Responsibilities

• Answer customer calls within 10 seconds.
• Respond to emails within 1 hour.
• Keep customers informed about their inquiries.

Skills

Ability to work in a fast-paced environment

Full understanding of MS Office

Job description

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• All Client Service Advisors within Metric are the first point of contact resolution to customers through all access channels (phone / e-mail)
• Respond to all types of customer enquiries and resolve wherever possible, taking ownership and resolving in quick time.
• Carry out all administration functions relative to customer services effectively and within agreed service standards.
• Promote and maintain excellent customer relationships and delivering outstanding Customer Service every time.
• Answering calls in a professional and friendly manner
• Replying to customer emails promptly, informing them of information and timescales in which work will be completed.
• Be confident enough to ask questions and open to learning new skills.
• Have the ability to work well within a diverse team as well as work independently when required.
• Able to work with all levels of stakeholders from Managing Director to fellow Client Service Advisors
• Always comply with businesses confidentiality and information security policies - (training provided).
• Have a good understanding of GDPR & Cyber security - (training provided).

Your Responsibilities

• To answer the phone within 10 seconds of the call connecting.
• To answer customer e-mails within 1-hour of receipt
• Learn all first line technical on all of our equipment to ensure you can best assist the customer and reduce engineer call outs
• Always keep the customer informed, even if there are delays
• Assist you line manager with any other additional duties

Employee Benefits

• We give all our employees 25 days annual leave plus all bank holidays and access to our pension scheme.
• As an added extra we give you your birthday day off
• As a Metric employee you will have access to huge discounts at hundreds of very popular stores such as Adidas, IKEA, Asda, ASOS, B&M Bargains, Five Guys, Homesense & many more.
• You have the benefits of an OnDemand GP service 24/7, not just for you but your family can also benefit from this outstanding service.
• We also offer an excellent ‘Cycle to work scheme’ available for all employees – a cost-effective way to acquire a bike.
• Free Telephone or face-to-face counselling sessions if you ever need someone to talk to as well as inhouse Mental Health Champions within the business who are fully trained to help you when life gets a little tough.

Required Attributes

• Ability to work within a fast-paced environment, apply urgency to all
• aspects of the job
• You must have a ‘Right First Time’ attitude.
• Full understanding of how to use MS Office – Word/Excel

Please note. Job vacancy is office based in West Swindon.

Metric is an Equal Opportunities Employer and will promote regardless of sex,
sexual orientation, marital status, disability, religion, beliefs, colour, race,
nationality, gender reassignment, ethnic or national origin.
Our aim is to ensure that no job application or employee received less favourable
treatment or is disadvantaged by employment conditions or requirements which
cannot be shown to be justifiable.

Diversity &Inclusion

Here at Metric Group, we are determined to build a business that is diverse - a mix
of gender, age, nationality and religious persuasion. Specifically, we seek to
embrace those who are neuro-diverse or physically less able, and we are always
delighted to welcome LGBT+ members to our team.
To help with our diversity efforts, we aim to eradicate unconscious bias in our
recruitment process. Beyond training and discussions, we are taking this a step
further: we anonymise all CVs we receive.
No name, no picture, no nationality or gender, no university or hobbies, no age or
references. When your CV is being assessed by our team, we only ever consider
one thing: your skill set.
Once you've been shortlisted, we'll share everything we can about you with our
interview panel, and we'll want to speak to you ASAP to know everything that's not
on your CV; The rest of you!

Health & Safety Statement

Under the Health & Safety at Work Act each individual has a legal responsibility for
their own welfare and for the health and safety of others. Any queries you may
have relating to health & safety matters should be raised in the first instance with
your manager or Human Resources.