Client Services Adviser - BACLJP00012631

Pontoon; Chester; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading employment consultancy in Chester is seeking a vibrant Client Services Adviser to enhance client relationships throughout the FX trade lifecycle. The role involves managing client interactions, overseeing confirmations and settlements, and contributing to process improvements. Ideal candidates are detail-oriented problem solvers with strong communication skills and experience in financial services. This temporary position offers professional growth and a competitive salary.

Benefits

Opportunities for professional development

Competitive salary and benefits

Qualifications

• Familiar with FX trade lifecycle processes, including confirmation, settlement, and post-settlement activities.
• Exceptional verbal and written communication skills.
• A keen eye for detail and accuracy in all aspects of your work.

Responsibilities

• Manage client interactions with professionalism and enthusiasm.
• Oversee the FX trade lifecycle, ensuring accuracy and timely processing of confirmations and settlements.
• Liaise with internal teams and external partners to resolve issues.

Skills

FX trade lifecycle processes

Exceptional communication skills

Attention to detail

Team collaboration

Problem-solving

Job description

Job Advertisement: Client Services Adviser

We're on the lookout for a vibrant and dedicated Client Services Adviser to join our dynamic team at Chester Business Park! If you thrive in a fast-paced environment and have a knack for building strong relationships, this is the perfect opportunity for you!

Why Join Us?

At our company, we believe that every day is a chance to shine! As a Client Services Adviser, you'll play a pivotal role in ensuring our clients receive exceptional service throughout the FX trade lifecycle.

• Engagement: Collaborate with diverse stakeholders and provide expert guidance through the entire trade lifecycle.
• Impact: Be the key point of contact for confirmation, settlement, and post-settlement processes, ensuring smooth transactions and client satisfaction.
• Growth: Gain invaluable experience in the financial services industry while developing your skills in stakeholder management and operational excellence.

What You'll Do:

In this temporary role, you will:

• Manage client interactions with professionalism and enthusiasm.
• Oversee the FX trade lifecycle, ensuring accuracy and timely processing of confirmations and settlements.
• Liaise with internal teams and external partners to resolve issues and enhance the client experience.
• Contribute to process improvements and help implement best practises within the department.
• Maintain meticulous records and prepare reports to track service levels and client satisfaction.

Who You Are:

We're looking for someone who is:

• Experienced: Familiar with FX trade lifecycle processes, including confirmation, settlement, and post-settlement activities.
• Communicative: Exceptional verbal and written communication skills, with the ability to engage effectively with a variety of stakeholders.
• Detail-Oriented: A keen eye for detail and accuracy in all aspects of your work.
• Team Player: Eager to collaborate with colleagues and contribute to a positive work environment.
• Problem Solver: Proactive in identifying challenges and creating solutions that enhance client satisfaction.

What We Offer:

A vibrant workplace culture that celebrates diversity and innovation.

• Opportunities for professional development and growth within the company.
• A competitive salary and benefits package tailored to your needs.

Location: Chester Business Park, Chester

Contract Type: Temporary

If you're ready to make a difference and join a team that values your expertise, we want to hear from you! Apply today and take the first step toward an exciting new chapter in your career.

To apply, send your CV and a brief cover letter detailing your relevant experience to [insert application email/website here].

Pontoon is an employment consultancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.