Client Services Adviser - BACLJP

Pontoon; England; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading employment consultancy in Chester is seeking a Client Services Adviser to enhance client experiences throughout the FX trade lifecycle. The ideal candidate has strong communication skills and experience in FX processes. Join this vibrant team and contribute to exceptional client service while benefiting from professional development opportunities and a competitive salary package.

Benefits

Vibrant workplace culture

Opportunities for professional development

Competitive salary and benefits

Qualifications

• Experience in managing client interactions with professionalism.
• Ability to oversee FX trade lifecycle accurately and timely.
• Proactive in identifying challenges and providing solutions.

Responsibilities

• Manage client interactions and oversee the FX trade lifecycle.
• Liaise with internal teams to resolve issues.
• Maintain records and prepare reports on service levels.

Skills

Familiar with FX trade lifecycle processes

Exceptional verbal and written communication skills

Detail-oriented

Team player

Problem solver

Job description

Job Advertisement: Client Services Adviser

Are you ready to embark on an exciting career journey in the heart of Chester? We're on the lookout for a vibrant and dedicated Client Services Adviser to join our dynamic team at Chester Business Park! If you thrive in a fast-paced environment and have a knack for building strong relationships, this is the perfect opportunity for you!

Why Join Us?

At our company, we believe that every day is a chance to shine! As a Client Services Adviser, you'll play a pivotal role in ensuring our clients receive exceptional service throughout the FX trade lifecycle. Here's what you can expect:

• Engagement: Collaborate with diverse stakeholders and provide expert guidance through the entire trade lifecycle.
• Impact: Be the key point of contact for confirmation, settlement, and post-settlement processes, ensuring smooth transactions and client satisfaction.
• Growth: Gain invaluable experience in the financial services industry while developing your skills in stakeholder management and operational excellence.

What You'll Do:

In this temporary role, you will:

• Manage client interactions with professionalism and enthusiasm.
• Oversee the FX trade lifecycle, ensuring accuracy and timely processing of confirmations and settlements.
• Liaise with internal teams and external partners to resolve issues and enhance the client experience.
• Contribute to process improvements and help implement best practises within the department.
• Maintain meticulous records and prepare reports to track service levels and client satisfaction.

Who You Are:

We're looking for someone who is:

• Experienced: Familiar with FX trade lifecycle processes, including confirmation, settlement, and post-settlement activities.
• Communicative: Exceptional verbal and written communication skills, with the ability to engage effectively with a variety of stakeholders.
• Detail-Oriented: A keen eye for detail and accuracy in all aspects of your work.
• Team Player: Eager to collaborate with colleagues and contribute to a positive work environment.
• Problem Solver: Proactive in identifying challenges and creating solutions that enhance client satisfaction.

What We Offer:

• A vibrant workplace culture that celebrates diversity and innovation.
• Opportunities for professional development and growth within the company.
• A competitive salary and benefits package tailored to your needs.

Location: Chester Business Park, Chester

Contract Type: Temporary

If you're ready to make a difference and join a team that values your expertise, we want to hear from you! Apply today and take the first step toward an exciting new chapter in your career. Let's work together to deliver outstanding service and create memorable client experiences!

How to Apply: Send your CV and a brief cover letter detailing your relevant experience.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.