Client Services Adviser

Foxtons Estate Agents; London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading mortgage brokerage in London is searching for a Client Service Adviser to enhance customer relationships and assist in sales functions. The role offers comprehensive training towards your CeMAP qualification and hybrid working options. Candidates should possess strong communication skills and at least one year of experience in property or sales. The position includes a competitive salary starting at £27,100 plus bonuses.

Benefits

Competitive salary starting at £27,100

Hybrid working option

Comprehensive induction program

Continuous mentoring and training

Fantastic company events

Supportive and dynamic team

25 days annual leave plus bank holidays

Qualifications

• At least 1 year of experience in property or sales is desirable.
• Ability to multi-task and meet deadlines.
• Service-driven attitude with strong interpersonal skills.

Responsibilities

• Achieve personal sales expectations.
• Build relationships with sales consultants and lead introducers.
• Comply with company compliance standards.

Skills

Accuracy and attention to detail

Organisational skills

Strong communication skills

Ability to work independently

Advanced phone etiquette

Job description

About The Role

The Client Service Adviser will support Alexander Hall in calling leads, creating great front office relationships, and studying towards your CeMAP qualification. The role includes full office training during your first 9-12 months, which will progress to becoming one of our highly-esteemed Mortgage Advisers.

Tasks & Duties:

• Achieve personal sales expectations
• Adhere to principles of Treating Customers Fairly
• Comply with company compliance standards
• Build relationship with Foxtons front offices, sales consultants and external lead introducers
• Continue personal development in line with the AHA Trainee Adviser Programme

About You

SKILLS REQUIRED:

•Accuracy and attention to detail
•Able to multi-task and satisfy the completion of tasks within prescribed deadlines
•To have good organisational skills
•Able to work with minimal levels of supervision
•Have strong communication skills
•Have competent computer literacy
•Be consistent with Alexander Hall’s cultural values of hard work, integrity and collaboration
•Display a positive attitude
•To be service driven
•To have strong interpersonal skills
•To have advanced phone etiquette

• At least 1 years' experience in property or sales is desirable

Benefits:

• A competitive salary depending on experience, starting at £27,100 (plus monthly bonuses).
• Hybrid working option
• A comprehensive induction program to seamlessly integrate you into our culture.
• Continuous mentoring and training to ensure your professional development.
• Fantastic company events that reward your hard work and success.
• Opportunity to work within a supportive and dynamic team.
• 25 days annual leave entitlement, plus bank holidays.

About The Company

Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting-edge technology, and access to exclusive products, ensuring a stress-free and simplified process for our clients. Our commitment to excellence is echoed in our five-star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape.

Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved.

We are regularly recognised from within our industry and very proud to have been awarded the following accolades over the last period of time;

Best Broker for Customer Service -L&G Mortgage Awards2024

Best Broker for Overall Quality –L&G Mortgage Awards 2023
Best Brokerage –What Mortgage Awards 2022

With individual advisers winning individual awards such as;

Best Broker for Protection- The British Mortgage Awards 2024

Best Broker - Rising Star -The British Mortgage Awards 2024

Best Broker for First Time Buyers –The British Mortgage Awards 2023
Best New Build Broker –The British Mortgage Awards 2022

INDHP