Client Services Adviser

TN United Kingdom; Lancaster; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Join a dynamic team in Lancaster as a Client Services Adviser, where you'll play a crucial role in generating new clients and managing relationships in a thriving contact centre. This forward-thinking company is committed to revolutionizing the legal sector through innovation and offers comprehensive training and ongoing support. With a competitive salary and uncapped commission, you will have the opportunity to grow within a supportive environment. If you are a self-starter with exceptional interpersonal skills and a passion for client relations, this is the perfect opportunity to ignite your career!

Benefits

Uncapped Commission

Professional Development Opportunities

Supportive Team Environment

Remote Work Flexibility

Qualifications

• Previous B2B experience with a proven track record of success.
• Exceptional interpersonal skills to build rapport with customers.

Responsibilities

• Receiving inbound and making outbound calls.
• Explaining our services to potential clients.
• Meeting and exceeding performance KPIs.

Skills

Interpersonal Skills

B2B Experience

Organizational Skills

Communication Skills

Empathy

Job description

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Company Overview

Ignite provides business development and client relationship services to partners in the legal sector.

Position: Client Services Adviser

Join our dynamic team in Lancaster and play a crucial role in generating new clients and managing relationships within our thriving contact centre.

What You Bring:

• A positive outlook on life, empathy, and the ability to handle challenges.
• Exceptional interpersonal skills to build rapport with customers.
• Previous B2B experience with a proven track record of success in a similar role.
• A self-starter mentality and a strong team player with excellent organizational skills.
• The ability to communicate complex solutions clearly and understandably.
• Confidence to proactively reach out to qualified leads via phone calls.

Your Role:

Based in Lancaster, with comprehensive training and ongoing support provided.

Primary Responsibilities:

• Receiving inbound and making outbound calls.
• Explaining our services to potential clients.
• Determining whether clients have a case.
• Securing permission to act on their behalf.
• Collecting and organizing necessary documentation to create a Packaged Case.
• Collaborating with the team to ensure smooth processes.
• Meeting and exceeding performance KPIs.
• Communicating the process professionally to clients.
• Representing our business and partners effectively.

What We Offer:

• Basic salary up to £22,000.
• Uncapped commission with a realistic OTE of approximately £30,000.
• Supportive team environment with growth opportunities; expanding from 6 to a maximum of 10 team members.
• Reporting to the Call Centre Manager.
• Working hours: Monday - Friday, 9am - 5pm, with one day remote work possible.

About Ignite Group Services:

We are committed to revolutionizing the legal sector through innovation. With over 80 team members across Lancaster, St Helens, and Manchester, and strategic UK partnerships, we are poised for rapid growth. We serve a diverse client base and are expanding into the financial sector.

Our companies, including Justizia, Hattons Law, Sandstone Legal, and Case to Answer, are well-funded and offer opportunities for professional development, including CPD and qualifications. Join us to advance your career in a dynamic environment.

Apply Now:

If you're enthusiastic about joining a forward-thinking legal team and possess the necessary skills, we encourage you to apply. Ignite Group Services offers a competitive benefits package, remuneration, and growth opportunities.

Don't miss this chance to ignite your career!