Client Services Administrator

The Ardonagh Group; Wokingham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A customer service company is seeking a Customer Services Administrator to support clients with non-advised queries. The role offers a hybrid working model and emphasizes strong communication and administration skills. Previous experience in administration is essential. Applicants should be proactive, adaptable, and customer-focused, contributing to a high standard of service.

Qualifications

• Previous administration experience.
• Proven ability to adapt to change.
• Delivers a high level of customer service.

Responsibilities

• Be the first point of contact for administration from clients and providers.
• Respond to queries in a pro-active manner.
• Co-ordinate administration of schemes including invoicing and membership data.

Skills

Excellent verbal and written communication skills

Strong organisational and time management skills

Strong Microsoft package ability

Customer centric approach

Proven team player

Job description

Location:Winnersh

Salary:Up to £25,000 (Dependent on experience)

Do you have Customer Service and Administration experience?

We have an exciting opportunity to join our warm and welcoming team either in our office or on a hybrid basis (once probation is complete).

Our Client Services Administrators are a key part of our business, speaking to our customers on non-advised queries and ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to provide a market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Client Services Administrators are engaging, positive, they listen, they are receptive to what our customers want, they are adaptive, hardworking team-players, and they build trusted relationships with colleagues, customers, and insurer partners.

You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

Responsibilities

• Be the first point of contact for day-to-day administration from clients, providers and other internal and external sources.
• Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
• Co-ordinate administration of schemes, including invoicing, membership data, claims data & communication material.
• Ensure that any correspondence received and issued is checked for discrepancies and challenge as appropriate.
• Ensure that client records and in-house system is always kept up to date.
• Attend internal and external meetings with Insurers and product training as required.
• To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

Essential criteria

• Previous administration experience
• Excellent verbal and written communication skills
• Strong organisational and time management skills
• Strong Microsoft package ability
• Proven ability to adapt to change
• Proven team player
• Delivers a high level of customer service
• Willingness to develop
• Customer centric approach
• Efficient and reliable

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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