Client Services Administrator

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Contract: Full-time, Permanent

Job Purpose

To provide administrative support and customer facing support to the DNA laboratory. The role requires regular liaison with external and internal customers, call handling, providing reports and dealing with sample enquiries, in addition to data entry onto CLIMS. A Client Services Administrator is required to work flexibly to ensure that all contractual TRT’s are delivered for internal and external customers.

Key Responsibilities and Accountabilities

• Provide support to all areas of the DNA Centre
• Timely and accurate data entry
• Liaise with internal and external customers to ensure queries are dealt with in a timely professional manner
• Send daily, weekly and monthly reports to customers, as detailed in operation protocols
• Build and maintain excellent relationships with customers, having awareness of their different traits and organisational cultures
• Adhere to Customer Operational Protocols and ensure any changes are communicated to DNA Team Lead
• Collaborate with Team Lead and Operations manager to respond to changing customer requirements and work in partnership with EFS Account Managers
• Running of invoices and responding to invoice queries from the customer
• Effectively communicate customer requests and priorities, such as urgent samples, to laboratory staff. Add urgent product codes to the system for invoicing.
• Manage release of results to external customers
• Filing, archiving and retrieval of continuity paperwork, casefiles and sample cards
• Package returns and transfers to meet courier timetable
• Action sample/exhibit destructions as required
• Take responsibility for the Health and Safety of yourself and your colleagues
• Adhere to EFS Policies and Processes as detailed in the Employee Handbook
• Undertake your daily role in accordance with the Eurofins values of customer focus, competence and team spirit.

Qualifications

Knowledge, Experience and Technical Skills

• Maintain full competence in trained areas, including keeping up to date with method changes
• Fast and Accurate Data entry
• IT Proficient – Microsoft Office and CLIMS

Person Specification

• Self-motivated
• Excellent customer service and telephone manner
• Positive and forward thinking
• Good interpersonal skills
• Ability to work efficiently and effectively under pressure, maintaining a calm and professional attitude
• Able to work flexibly to meet the needs of the customer
• Good organisation and planning skills
• Ability to multitask and demonstrate initiative
• Excellent attention to detail.

Additional Information

Company Benefits

In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways programme, a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days, buy and sell holiday. In addition, we also offer the following:

• Life Assurance (3 times annual salary)
• Scottish Widows Company Pension Plan
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
• Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.
• Discount vouchers and flexi reward points on our employee wellness hub
• Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffee
• Learning and study support
• Employee Assistance Programme
• Enhanced company sick, maternity and paternity pay scheme
• Refer a friend scheme
• Subscription to mental health support and wellbeing

To apply, please visit https://careers.eurofins.com/uk

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.