Client Services Administrator

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading healthcare charity in London is looking for a Client Services Administrator to ensure high-quality member experiences. This full-time role emphasizes customer service and administrative duties in a busy fitness environment. Ideal candidates will possess strong communication skills and a proactive attitude. A benefits package includes free gym membership and health assessments.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience delivering excellent member engagement.
• Ability to adapt communication style to various situations.
• Self-motivated and takes pride in responsibilities.

Responsibilities

• Uphold service standards and manage front desk.
• Assist in data entry and management of membership systems.
• Ensure positive member experiences through high customer service.

Skills

Excellent communication

Customer service

Proactive

Organizational skills

Tools

Gladstone Plus 2

Job description

Client Services Administrator

London | Corporate Fitness | Administration | Permanent | Full time

Up to £28,808.00 per annum, depending on experience

40 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

Our team in our London Corporate Club currently have an opportunity for a Client Services Administrator.

The role of the Client Services Administrator will be to meet and greet members, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with enquiries, appointments, payments and general administration duties, with the highest standard of attention to detail and customer focus, whilst creating a professional first impression.

As our Client Services Administrator you will:

• Be responsible for upholding service standards and front desk management.

• You will also provide support and general assistance to other areas within the multidisciplinary team as necessary and ensure all data/information is entered, modified, maintained and presented accurately on our membership system and relevant trackers.

• Ensuring the member journey is a positive one by providing a high level of customer service.

• Ensuring all member details are processed quickly and in accordance to GDPR.

• Management of the fitness centre inbox

To succeed as a Client Services Administrator, you will need to:

• Be an excellent communicator with the ability to adapt appropriately to both situation and client.

• Have experience delivering and ensuring an excellent member engagement experience.

• Be a proactive and self-motivated team member.

• Take ownership and pride in the reception area and subsequent duties.

• Be able to prioritise a busy workload.

• Knowledge of Gladstone Plus 2 is a bonus, but not essential.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.