Client Services Account Manager

Position: Client Services Account Manager

Location: West Yorkshire

Salary: £37k - £40k

The Company: Print & Direct Mail company

Role:

1. You will have responsibility for creating and managing relationships with clients to ensure the successful delivery of projects.
2. Key to this is an ability to understand project management, print, creative and mailing processes and identify and nourish new opportunities.
3. The role is a conduit to all their other integrated processes and teams.
4. Build and maintain strong relationships with clients to understand their needs and expectations.
5. Act as the primary contact for clients, addressing inquiries and resolving issues promptly.
6. Identify new sales and project opportunities with existing clients.
7. Interact with clients using social media platforms.
8. Oversee the planning, execution, and delivery of projects, ensuring they are completed on time and within budget.
9. Coordinate with internal teams (design, production, logistics) to ensure project brief and timelines are met.
10. Budget management and innovative knowledge.
11. Identify opportunities for account growth and work with clients to upsell additional services.
12. Prepare and present proposals, pricing, and contracts to clients.
13. Research and competitor analysis to ensure product and service are pitched correctly.
14. Working within their ISO standards and internal framework for all quality and service standards.
15. Implement processes to monitor and enhance service delivery and client satisfaction.
16. Maintain accurate records of client interactions, project timelines, and budgets using their internal MIS.
17. Using their CRM (HubSpot) to identify and document campaigns, marketing and sales opportunities.

Requirements:

1. 3+ years of experience in account management or client services within the printing industry.
2. Strong understanding of print, creative and mailing solutions.
3. Excellent communication and interpersonal skills.
4. Proficient in project management software and Microsoft Office Suite.
5. Ability to manage multiple projects simultaneously while meeting deadlines.
6. Strong problem-solving skills and attention to detail.
7. Proven track record of achieving targets and managing client accounts effectively.
8. Customer-focused with a proactive approach to client service.
9. Ability to work independently and as part of a team.