Client Services Account Manager

Infopro Digital; Ellesmere Port; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Client Services Account Manager, um das Team zu verstärken. In dieser spannenden Rolle verwalten Sie Kundenkonten, identifizieren Wachstumschancen und sichern Serviceverlängerungen. Sie werden in einem unterstützenden Umfeld arbeiten, das auf berufliche Entwicklung und Teamarbeit setzt. Mit einem hybriden Arbeitsmodell und zahlreichen Vorteilen, einschließlich zusätzlicher Urlaubstage und einer positiven Unternehmenskultur, ist dies eine hervorragende Gelegenheit für alle, die in einem wachstumsorientierten Unternehmen tätig sein möchten.

Benefits

Hybrides Arbeitsmodell

Früher Feierabend am Freitag

25-30 Tage Urlaub plus ein Tag für Ihren Geburtstag

Option zum Kauf zusätzlicher Urlaubstage

Freiwilligentage

Betriebliche Altersvorsorge

Lebensversicherung

Unterstützende Unternehmenskultur

Berufliche Entwicklungsmöglichkeiten

Qualifications

• Erfahrung in der Kundenbetreuung oder im Account Management.
• Ausgezeichnete Fähigkeiten im Kundenservice und Beziehungsmanagement.

Responsibilities

• Verwaltung von Kundenkonten von der Einarbeitung bis zur fortlaufenden Betreuung.
• Identifizierung von Wachstumschancen innerhalb der Konten.

Skills

Kundenservice

Beziehungsmanagement

Verkaufskompetenz

Detailorientierung

Selbstmotivation

Tools

Salesforce

Job description

Barbour ABI, part of Infopro Digital, is currently seeking a Client Services Account Manager on a permanent basis to strengthen its team.

Barbour ABI provides the UK built environment with comprehensive intelligence, supporting client growth. With over 1.7 million projects in its dataset, its products and services are known for accuracy and depth. The portfolio includes construction project leads, analytics, market research reports, and bespoke consultancy.

Join Barbour ABI for exciting challenges and autonomy within a dynamic SME environment, backed by the global growth of Infopro Digital, with 4,000+ employees across 18 countries.

This role manages client accounts within a specific territory, from onboarding to ongoing service management, identifying growth opportunities, and securing service renewals.

Key Accountabilities:

1. Provide exceptional account management to your clients.
2. Understand client needs and align them with Barbour ABI’s offerings.
3. Achieve monthly revenue targets for renewals.
4. Identify and pursue growth opportunities within your accounts.
5. Maintain regular client contact to ensure service quality.
6. Conduct meetings via Teams for account reviews, renewals, and upselling.
7. Respond promptly to client requests and training needs, maintaining high standards.
8. Gather client feedback for continuous improvement.
9. Log interactions accurately in Salesforce.
10. Communicate product updates to clients effectively.

Qualifications:

• Experience in Client Services or Account Management roles.
• Excellent customer service and relationship-building skills.
• Proven sales target achievement and objection handling.
• Self-motivated, detail-oriented, and well-organized.
• Ability to work under pressure and meet deadlines.

Salary: Starting at £26,500 with an OTE of £13,500.

Benefits include:

• Hybrid working model
• 3 pm finish on Fridays
• 25-30 days holiday, plus a day off for your birthday
• Option to purchase extra holidays
• Volunteering days, pension, and life assurance
• Supportive company culture with professional development opportunities

Our Values:

We are driven by entrepreneurial spirit, customer focus, diversity, impact, and collaboration. We foster an inclusive environment that values diverse backgrounds and experiences, promoting well-being and equal opportunities.

Who We Are:

Infopro Digital is a B2B group operating in 18 countries with 4,000 employees from 55 nationalities. We connect professional communities across sectors like construction, automotive, industry, risk & insurance, and retail, enabling informed decisions and sustainable growth.

If you're passionate and seeking new opportunities, join Infopro Digital's community today!