Client Services Account Executive

Rise at Seven; Manchester; Hybrid; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Salary £25-28K (shown in ad)

30 days holiday plus BH

Your Birthday off

Private Medical Insurance

Health cashback plan

Company pension

Hybrid working

Learning opportunities

Job summary

Rise at Seven in Manchester is seeking an Account Executive to join our Client Services team. Ideally you’ll have 1 year’s agency experience or perhaps a recent graduate with a relevant subject and some work experience in or around agencies.

This role is internally facing initially, focused on helping all our PR, SEO and Social teams deliver on client projects and retainers. You will learn quickly, roll up your sleeves in Account Management and help turn big creative ideas into reality, with an

Qualifications

• 1 year agency experience or recent graduate with a relevant subject and some work experience in or around agencies.
• Ideal for an internal-facing role supporting PR, SEO and Social teams to deliver on client projects and retainers.
• Office-first agency culture with hybrid working up to 2 days per week in office.
• Ability to learn quickly and roll sleeves up in Account Management to turn big ideas into reality.

Responsibilities

• Understand client challenges and advise on deployment of Rise services.
• Keep internal teams up to date with accounts’ performance and objectives.
• Guide monthly client reports with key deliverables and KPIs.
• Develop and maintain strong day-to-day relationships with clients.
• Own accounts’ results and identify opportunities to grow them.

Skills

Organising

Project management

Communication skills

Interpersonal skills

Account management

Job description

We are looking for an Account Executive to join our Client Services team. Ideally you’ll have either 1 year’s agency experience or perhaps a recent graduate with a relevant subject and some work experience in or around agencies.

This role is internally facing initially, focused on helping all our PR, SEO and Social teams deliver on client projects and retainers. Success looks like on time on budget every time and is a huge opportunity to learn what makes delivering great work in an award winning agency happen. We need someone hungry to learn and willing to roll their sleeves up in Account Management to make the big creative ideas become a reality.

We are an office-first agency, offering a great degree of flexibility. This means we work and come together in our office spaces up to 2 days a week to collaborate, share ideas, innovate, and be creative, creating the best work together.

OBJECTIVES

• Ensure efficient and careful management of both new and existing client accounts
• Work closely with the Account Directors and Client Services Director where needed to ensure smooth running of accounts
• Build and maintain strong relationship with your clients on a day-to-day level
• Make sure clients know what Rise at Seven is doing for them week by week – with clear action logs and task deadlines
• Input and support Account Managers or Directors on client meetings across your accounts, making sure that slides are up to date and done on time
• Ensure that all the right people are attending your client meeting, ensuring everyone understands the role they play on the account and how they can add value
• Ensure effective collaboration between the teams which are working on your clients’ accounts and keep them informed on how these accounts are performing
• Make sure that client teams are aware of the clients’ priorities and needs
• Showcase our work to your clients (our SEO, PR, Content offerings and so on), helping them to see the bigger picture
• Spot opportunities to make the way we deliver work for clients better, bringing proactive ideas and solutions to relevant senior team members to streamline our approach or find efficiencies
• Identify opportunities to grow your clients’ accounts and increase our impact – identify what they need before your clients even do, working collaboratively with internal teams and our senior management to get things done, going beyond the brief

RESPONSIBILITIES

• Understand client challenges and work with the right experts at Rise to advise on the most effective deployment of our services
• Keep all internal teams which contribute to your accounts up to date with the accounts’ performance, provide clarity on your clients’ objectives and how our teams will individually and collectively input to pitch responses/proposals/projects/retained services to deliver the best result
• Guide teams and input into monthly clients reports to ensure we’ve clearly outlined, key deliverables completed, performance impact and vs KPIs and next steps. Making sure you have the data you need to ensure clients are getting a clear overview of the value they are getting from the work delivered
• Ensure our work is impactful and delivers on its objectives, keeping our clients happy
• Take recommendations from client teams and prioritise into a roadmap, making our recommendations clear and compelling
• Demonstrate strong commercial acumen, understanding priorities and organising them accordingly to be able to accommodate ad hoc client requests, assessing whether it works for us too
• Understand your accounts’ budgets, ensure teams work to the parameters set and refer to the Heads of Service/senior directors to address over servicing or where we need to spend more time
• Create and update roadmaps that stretch far in advance, flagging requests for resource as appropriate
• Own your accounts’ results, define if they met (or even exceed) the objectives, and if not identify ways where we could have done better
• Develop strong relationships with day-to-day clients and communicate at least weekly to show ourimpact, responsiveness and proactivity
• Spot opportunities to grow your clients’ business – and what they spend with us. Working closely with your Account Director and Senior Account Director to highlight future opportunities
• Monitor competitor activity, analysing the impact of their work and keeping your clients informed of their position in the market. Provide proactive ideas and stimulus on new products/services and innovation in and outside of client categories
• Put together account plans and opportunity analysis for clients and provide feedback to the internal teams on where our focus should be
• Use data from tools including – but not limited to – Google Analytics and Search Console, YouGov Brand Index, SISTRIX and SEMrush – and become familiar with our tools’ interfaces

SKILLS

• You are strong at organising and project management
• Must have excellent communication and interpersonal skills
• Proven ability to manage multiple accounts and projects simultaneously
• Understand client satisfaction and impact on business growth by retaining accounts
• Have a good understanding of service offering

REPORTING TO

Head of Client Services

WHAT WE CAN OFFER YOUR

• The anticipated salary range is £25 - 28K depending on experience and location base.
• 30 days holiday allowance plus Bank Holidays.
• Your Birthday off.
• Continued learning opportunities.
• Loyalty holidays - accrue one day extra per anniversary year (up to 5 days).
• Christmas and New Year shutdown.
• Access to Private Medical Insurance.
• Health cashback plan.
• Company pension scheme.
• Enhanced maternity and paternity leave schemes.
• Flexible and hybrid working.
• Bucket list scheme - an opportunity to experience a life dream!

EQUAL OPPORTUNITIES

At Rise At Seven we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of their race, religious beliefs, age, sex, sexual orientation or disability.