Client Service Specialist

ZipRecruiter; London; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

A health services company in London is looking for a Client Service Specialist to support Public Entity clients with member issues and claims inquiries. The ideal candidate will have a college degree, at least 2 years of experience in Health and Benefits, and exceptional client service skills. This role offers a competitive salary ranging from $55,000 to $70,000, plus comprehensive benefits including medical, dental, 401K, and PTO.

Benefits

Participation in family medical and dental insurance programs

401K plan

PTO

Qualifications

• Minimum 2 years’ experience in Health and Benefits required.
• Carrier Customer Service Experience.
• Ability to develop strong working relationships with all levels of an organization.

Responsibilities

• Work directly with clients and consulting team to provide excellent day-to-day service.
• Maintain our central document filing system, Image Right.
• Manage interactions with carriers for claim resolution.

Skills

Exceptional organization and client service skills

Excellent time management skills

Excellent interpersonal, analytical, written and verbal communication skills

Proficiency in Microsoft products (Word, Excel, PowerPoint)

Education

College degree

Tools

Benefits Administration system

Job description

Overview

Client Service Specialist at PERMA, administrator for Health Insurance Fund (HIF) business serving 336 Public Entity clients including municipalities and boards of education. Department: Employee Benefits.

Job Summary

As a key member of the Client Service Team, the Client Service Specialist supports our Public Entity clients and brokers with member issues and claims inquiries and resolution. Responsibilities include enrollment/eligibility and billing production, review and distribution.

Responsibilities

• Work directly with clients and consulting team to provide excellent day-to-day service.


• Maintain our central document filing system, Image Right; audit annually to ensure that accurate, up-to-date information is filed appropriately.


• Update Benefit Point, our Agency Management system, when changes are made including, but not limited to, plan summaries, member issue documentation and claims resolution.


• Answer or obtain assistance to answer client questions on a variety of benefit topics including, but not limited to: coverage clarification, plan structure, rates, claims and billing.


• Have a working knowledge of Summary of Benefits Coverage (SBC), Summary Plan Documents (SPD), and other benefit plan materials for accuracy for all lines of coverage for each assigned account.


• Manage interactions with carriers to ensure that required information is received on a timely basis for claim resolution and plan administration.


• Attend staff meetings, trainings and carrier programs as suggested by management.


• Perform other tasks, duties and functions as assigned from time to time in the routine broker/member management process.


• Work independently on special projects related to departmental tasks.

Qualifications

• College degree


• Minimum 2 years’ experience in Health and Benefits required


• Knowledge of a Benefits Administration system


• Knowledge of Public Entity business


• Carrier Customer Service Experience


• Exceptional organization and client service skills


• Excellent time management skills


• Excellent interpersonal, analytical, written and verbal communication skills


• Ability to develop strong working relationships with all levels of an organization and adapt communication approach to the specific broker, clients, vendor or other business partners


• Proficiency in Microsoft products; Word, Excel and PowerPoint required


• Authorized to work in the United States on a full-time basis without Company sponsorship

Compensation

Salary for this position ranges from $55,000.00 - $70,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

Specialized Knowledge or Licenses

• Life and Health License

Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

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