Client Service Representative/Reception

VetEvolve; Melton; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a compassionate team at a well-established veterinary practice as a Client Service Representative. This role is perfect for an outgoing individual who thrives in a fast-paced environment and has a passion for animals. You will be the heart of the hospital, ensuring exceptional service for clients and their pets. With opportunities for growth and a supportive community, this position offers a chance to make a real difference in the lives of animals and their owners. Enjoy a generous benefits package and a collaborative work environment where no two days are the same.

Benefits

Scrub Allowance

Paid Holidays

Paid Time Off

Health Insurance

401k

Continuing Education

Employee Pet Discount

Qualifications

• Veterinary hospital experience preferred (2 years).
• Customer service experience preferred (2 years).

Responsibilities

• Create a warm and welcoming environment for clients and patients.
• Handle client inquiries and schedule appointments efficiently.
• Manage client communication and financial transactions.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma

Job description

Apply

Job Type

Full-time

Description

Join Our Team as a Full-time Client Service Representative at Chadwell Animal Hospital!

Are you an outgoing, compassionate communicator who thrives in a fast-paced environment? Do you have a passion for animals and people, and love making every experience exceptional? Chadwell Animal Hospital located at 3004 Emmorton Rd in Abingdon, MD is looking for a full-time Client Service Representative to join our team! If you have veterinary experience and an upbeat, customer-focused attitude, this is the perfect opportunity for you to make a difference in the lives of pets and their owners.

Why Work with Us?

• Chadwell is a 7 DVM, well established practice specializing in dog, cat and exotic animal medicine along with triaging and treating injured wildlife.
• We work directly with various rescues of a variety of species along with numerous wildlife sanctuaries so no two days are the same, it is always an adventure.
• Work alongside a team of 40+ dedicated professionals committed to providing an incredible work environment where each day brings new opportunities to grow, learn, and connect with people and pets alike.
• Be part of a community that values compassion, integrity, and excellence in everything we do.
• Opportunity to grow and advance in the veterinary field.
  
  

What You’ll Be Doing

As our Client Service Representative, you’ll be the heart of our hospital, creating a warm and welcoming environment for both our clients and patients. Your role will be key in ensuring smooth operations and delivering outstanding customer service. You'll handle a variety of tasks, including but not limited to:

• Answering phones in a call room assisting clients with inquiries.
• Scheduling appointments and managing client appointments efficiently.
• Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions.
• Managing client communication via email and other communication platforms by ensuring follow-ups and updates are delivered in a timely manner.
• Checking clients in and out for their appointments, which includes handling financial transactions and accurately processing payments.
• Light nightly cleaning
  
  

Requirements

Job Requirements:

• Veterinary hospital experience is preferred (2 years).
• Customer service experience (2 years preferred).
• High school diploma or equivalent
• Communicate and cooperate within a team setting.
• Ability to walk, stand, and bend frequently.
  
  

Schedule

• Monday through Friday, with both day and evening hours.
• Every other Saturday.
  
  

Compensation

• Pay Range : based on experience stating at $16 per hour
• Possibility of overtime paid at time and a half
  
  

Generous Benefits Package For Full-Time Employees

• Scrub Allowance: Eligible on 1st day
• Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
• Paid Time Off: 40 hours first year (accrued)
• Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
• Supplemental Insurance:(e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount
  
  

Part-Time Benefits Package

• Scrub Allowance: Eligible on 1st day
• Maryland Safe/Sick Leave: 1 hour for every 30 hours that an employee works up to a maximum of 40 hours
• 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
• Health Insurance: (medical, dental, vision): Single and Family, will be notified of eligibility once and if the employee meets ACA guidelines based on hours worked
• Other Benefits: Continuing Education, Training Opportunities, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount
  
  

Salary Description

Starting at $16 per hour