Client Service Project Manager

ESG; Stoke-on-Trent; On-site; GBP 40,000 - 70,000; Full time

Job summary

Join a dynamic and innovative design agency as a Client Service Project Manager. In this role, you'll manage the delivery of commercial interior projects, focusing on furniture and joinery solutions. Collaborate with a passionate team to create immersive experiences for clients, ensuring their needs are met from inception to completion. This position offers the opportunity to work on exciting projects for leading brands, all while fostering strong client relationships and maintaining high-quality standards. If you're organized, client-focused, and thrive in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Competitive salary

Professional growth opportunities

Dynamic work environment

Innovative culture

Collaboration with passionate team

Qualifications

• 5+ years in project management within design or interiors.
• Strong understanding of design and production processes.
• Proven track record in managing client relationships.

Responsibilities

• Serve as the main point of contact for clients.
• Coordinate with internal teams for seamless project execution.
• Oversee project budgets and ensure financial efficiency.

Skills

Project Management

Client Relationship Management

Budget Management

Communication Skills

Problem-Solving

Education

Bachelor's degree in Project Management

Bachelor's degree in Business

Bachelor's degree in Design

Tools

Asana

Trello

MS Project

MS Office Suite

Job description

ESG Stoke-On-Trent, England, United Kingdom

Client Service Project Manager

EnvisageSpaces Group is a dynamic and innovative design & production agency specializing in exhibition, event, and interiors spaces. We pride ourselves on creating immersive, memorable experiences that captivate audiences and bring our clients’ visions to life. With a strong emphasis on creativity, strategy, and execution, we transform spaces and concepts into compelling stories.

Position Overview

We are seeking a highly organized and client-focused Client Service Project Manager to join our team. This role will be integral in managing the successful delivery of commercial interior projects, with a particular emphasis on furniture and joinery solutions. As the primary point of contact for clients, you will ensure their needs are met while overseeing projects from inception to completion.

The ideal candidate will have a strong background in commercial interiors, project management, and client services, with experience in coordinating the technical design, production, and installation of furniture and interior solutions. You will be responsible for collaborating with internal teams, managing budgets and timelines, and delivering high-quality projects that exceed client expectations.

Key Responsibilities

Client Relationship Management:

• Serve as the main point of contact for clients, building strong, long-term relationships.
• Understand client objectives and translate them into actionable project plans.
• Regularly communicate project updates, gather feedback, and ensure client satisfaction throughout the project lifecycle.
• Anticipate client needs and proactively offer solutions to enhance their experience.

Project Planning & Coordination:

• Coordinate with internal teams, including technical design, production, and logistics, to ensure seamless project execution.
• Monitor project progress, identify potential issues, and implement solutions to keep projects on track.
• Manage multiple projects simultaneously, ensuring all are delivered on time, within scope, and within budget.

Budget Management:

• Oversee project budgets, ensuring financial efficiency and alignment with client expectations.
• Work with the finance team to ensure accurate billing and timely payments from clients.

Quality Control & Delivery:

• Ensure all deliverables meet the company’s high standards of quality and align with client expectations.
• Conduct regular reviews of project milestones and deliverables, making adjustments as needed to maintain quality and meet deadlines.
• Collaborate with designers, producers, and other internal stakeholders to align project goals and deliverables.
• Foster a collaborative environment, encouraging open communication and teamwork to achieve project success.
• Lead project meetings, ensuring clear communication and alignment among all team members.
• Conduct post-project reviews to evaluate success and identify areas for improvement.
• Follow up with clients to gather feedback, address concerns, and discuss future opportunities.

Qualifications

• Bachelor’s degree in Project Management, Business, Design, or a related field.
• 5+ years of experience in project management within the design, production, exhibitions, events, or interiors industry.
• Proven track record of successfully managing client relationships and delivering projects on time and within budget.
• Strong understanding of design and production processes, with the ability to translate client needs into actionable project plans.
• Excellent organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proficiency in project management methodologies and software (e.g., Asana, Trello, MS Project) and MS Office Suite.
• Ability to work under pressure, manage tight deadlines, and adapt to changing client needs. Strong problem-solving skills and attention to detail.
• Willingness to travel as needed for client meetings and on-site project management.

Why Join Us

• Work with a creative and passionate team in a dynamic and fast-paced environment.
• Opportunity to manage exciting projects for leading brands and clients in the exhibitions, events, and interiors space.
• Competitive salary, benefits, and opportunities for professional growth and development.
• A culture that values innovation, collaboration, and excellence.

Apply today and be part of our success. We look forward to reviewing your application.