Client Service Manager - Professional Services Group (12 mth Fixed Term Contract)

Aon Corporation; City Of London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A leading professional services firm in London is seeking a Client Service Manager for a fixed-term contract. You will lead a team of advisors, manage client relationships, and enhance service delivery. Ideal candidates have strong experience in the insurance industry and client management. The role offers hybrid working and a focus on professional development.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Agile working environment

Qualifications

• Proven experience in the insurance industry and client relationship management.
• Experience of commercial insurance ideally within Professions or Property & Casualty.
• Strong insurer relationships.

Responsibilities

• Manage the service provided to clients by your team of Client Service Advisors.
• Bring consistency to the team through coaching and development.
• Manage your own book of clients.
• Build client relationships with key decision-makers.
• Assist Client Directors to grow the revenue of your client portfolio.

Skills

Client relationship management

Insurance industry experience

Effective communication

Self-discipline

Team collaboration

Job description

Overview

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Client Service Manager - Professional Services Group (12 mth Fixed Term Contract)

Are you interested in working with Professional Services clients? Do you have the skills to lead and develop a diverse and dynamic team? Then we have a great opportunity for you! Aon, are currently recruiting a Client Service Manager to join our Professional Services Group in London. The Client Service Manager is responsible for leading a team of Client Service Advisors to deliver a consistent and high level of service to a portfolio of clients. Additionally, you will be coordinating and managing the provision of service to a small portfolio of clients.

This is a hybrid role with the flexibility to work both virtually and from our London office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

As a Client Service Manager your day-to-day responsibilities will focus on leading a team of Client Service Advisors to support in the servicing and management of insurance programmes for complex multinational organisations. More broadly you will support bringing the best of Aon's capabilities to our clients to help them achieve their strategic objectives.

The key responsibilities

• Manage the service provided to clients by your team of Client Service Advisors. Ensure the highest level of service to each assigned client in line with the agreed client service tools.
• Bring consistency to the team through a process of coaching and development to support Aon and our clients' objectives.
• Manage your own book of clients in conjunction with the Client Managers / Client Directors
• Identify and introduce Aon's products and services to meet the client's needs and understand and communicate each Client's business issues and needs to the service team and other parts of Aon.
• Build client relationships with key decision-makers.
• Assist the Client Directors and Client Managers to grow the revenue and profitability of your client portfolio.
• Work closely with the Client Service Lead to deliver Excellent Service across PSG with Pod Leaders, Business Service Support and Business Service Managers in India

How this opportunity is different

This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge array of innovative solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed.

Skills and experience

• Proven experience in the insurance industry, and in client relationship management
• Experience of commercial insurance ideally within Professions or Property & Casualty
• Strong insurer relationships
• An effective communicator
• Self-disciplined, organised, and results focused
• A strong team player

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]