Client Service Manager Personal Care

AccentCare; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated Client Service Manager who is passionate about delivering exceptional patient care. In this pivotal role, you will lead a branch team, ensuring operational excellence and compliance while fostering a supportive environment. With a focus on business development and quality care, you will play a crucial part in enhancing client satisfaction and team success. Join a collaborative team that values your contributions and supports your professional growth in a rewarding career that truly makes a difference every day.

Benefits

Competitive Benefits Package

Professional Development

Work-Life Balance

Supportive Team Environment

Qualifications

• Two years of management or supervisory experience in healthcare preferred.
• Valid driver's license required for the role.

Responsibilities

• Provide strategic leadership for the branch team and manage operations.
• Ensure quality care and client satisfaction while adhering to policies.

Skills

Organizational Skills

Leadership

Business Development

Compliance Management

Education

High School Diploma or GED

College-level Education (60 credit hours)

Job description

Overview

Why You'll Love Being a Client Service Manager at AccentCare

Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Manager role. When you join AccentCare, you become part of a team dedicated to their patients and to each other. Here, you will truly make a difference every day as you work alongside a supportive team. With a competitive benefits package, work-life balance, professional development, and an outstanding work environment, you will have everything you need to succeed in your career. Bring your passion for patient care and build a career you love in this Client Service Manager position.

Join the AccentCare team and apply for this opportunity today! Offer based on years of experience

What You Need to Know

Client Service Manager Responsibilities:

• Provide strategic and operational leadership for a segment of the branch team, including business development initiatives and managing functions to ensure alignment with company and division goals.
• Manage the overall operations of the segment, ensuring quality care, client and referral source satisfaction, policy adherence, and compliance.
• Implement business initiatives successfully.
• Oversee daily activities of the team, including recruiting, hiring, staffing, risk management, and compliance.
• Ensure on-call support for clients and staff needs.
• Identify and source cross-referral opportunities within the branch.

Qualifications

Client Service Manager Qualifications:

• High School Diploma or GED required.
• At least two years (60 credit hours) of college-level education required.
• Or two years of management or supervisory experience in healthcare, which can be substituted with one year of full-time college study.

• One or more years of business development experience preferred.
• Home care or staffing experience preferred.
• Valid driver's license required.