Client Service Manager (French Speaking)

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Client:

HSBC Global Services Limited

Location:

Edinburgh, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

be63cedb0036

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The role of the Client Service Manager is to support a range of clients with their day-to-day enquiries. The role holder will manage the provision of client service support to high-valued Global Liquidity and Cash Management clients, ensuring client expectations are surpassed.

The role is to provide first-point support for the clients and their day-to-day banking enquiries and to support their Client Service Team Leader to enable the team to partner with Sales, Relationship Managers, Product Management and Operations to identify customised, competitive solutions.

In this role, you will:

1. Manage and resolve day to day queries from the clients supported in your team.
2. Encourage clients to utilise digital self-service tools where possible to improve client experience.
3. Establish and maintain excellent working relationships with key stakeholders.
4. Support the Client Service Team Leader in identifying and introducing service improvements to enhance the overall client experience.
5. Interact with other global units including clients, global service teams (GSCs), Sales, Product Management, and other elements of Client Management.

To be successful in the role, you should meet the following requirements:

• Fluency in French language, both written and verbal, is essential.
• Prior experience in a customer service environment is required.
• Ability to work under pressure within pre-defined SLA’s and experience managing and prioritising your own time effectively.
• Take ownership of issues and liaise with relevant parties to make informed decisions for effective resolution.
• Be proactive and willing to investigate issues independently with minimal information.

This is a hybrid position based at Lochside Way, Edinburgh. It is important that the successful applicant resides within an easily commutable distance to our Edinburgh office.

As an HSBC UK employee, you will have access to professional development opportunities and a competitive benefits package, including:

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support
• A contributory pension scheme with a generous employer contribution

We encourage you to attend our CV and Interview workshops hosted by our Talent Acquisition team. For more information and to register, please click on this link.

HSBC is committed to creating diverse and inclusive workplaces, welcoming individuals regardless of gender, ethnicity, disability, religion, sexual orientation, or age. We are a Disability Confident Leader and will offer interviews to candidates with disabilities, long-term conditions, or neurodivergence who meet the minimum role criteria.

If you require accommodations or adjustments during the recruitment process, please contact our Recruitment Helpdesk.