Client Service Manager

Bennett And Game Recruitment; Southend-on-Sea; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Client Service Manager to lead operations within the HVAC sector. This pivotal role involves managing service and maintenance contracts, ensuring client satisfaction, and overseeing a team of skilled engineers. The successful candidate will demonstrate HVAC technical mastery and a strong background in service management, driving continuous improvements and maintaining client relationships. With a focus on profit and loss management, this position offers a unique opportunity to contribute to a company structured as an Employee-Owned Trust, where your input directly influences the business's success and profitability. If you are committed, driven, and ready to take on a rewarding challenge, this role is perfect for you.

Benefits

Car allowance

Annual bonus

Profit sharing scheme

Pension

Qualifications

• Proven experience in service and operations management leading teams.
• Strong HVAC technical background and client-facing skills.

Responsibilities

• Manage service and maintenance contracts ensuring client satisfaction.
• Oversee a team of engineers, driving service quality and productivity.

Skills

Service Management

Operations Management

HVAC Technical Mastery

Client Relationship Management

P&L Control

Customer Service Skills

Job description

Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.

They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M. They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.

Our client's business is setup as an Employee-Owned Trust, effectively making all employees collective owners of the business. The benefits of operating this way means that you, as an employee genuinely have a say in the company's management and can be involved in decision-making processes and as the company generates profits, these will be distributed to employees. Its aim is to provide a long-term view of business success where employees have a vested interest in the company's performance and longevity.

The successful candidate will be responsible and accountable for a P&L of approximately £1.3M. The day-to-day responsibilities will be to efficiently manage the service and maintenance contract and operations throughout the patch ensuring client satisfaction is achieved. In order to succeed the targets, set for the patch the Manager will oversee and manage a team of mobile engineers driving service quality standards and productivity of the engineers. The Manager must also ensure continuous improvements as well as maintaining and growing client relationships to ensure contract extensions and remedial works whilst keeping tabs on the profit and loss monitoring top and bottom-line figures and cost control.

It is expected that the successful candidate will be a stable, committed, driven and commercially astute service manager / operations manager that has proven, demonstratable experience in HVAC technical mastery, management and leadership, client relationships and controlling P&L.

Client Service Manager - Essex Job Requirements

• Proven service management or operations management experience leading and planning work for a team of engineers.
• HVAC technical background with knowledge of heating, cooling, wet systems and plant rooms.
• Confident leading technical conversations with clients discussing systems as well as service and maintenance works, schedules and remedial works.
• Proven client facing / customer service skills with experience of service and maintenance contract framework and negotiations.
• Drive for continuous professional development, progression and increasing responsibilities.
• Confident with P&L, budget and cost control etc.

Client Service Manager - Essex Salary & Benefits

• Basic Salary £50,000-£60,000 DOE.
• Car allowance circa £5k per annum.
• Annual bonus targeted on net profit, service, compliance & engineer development.
• Employee-owned trust profit sharing scheme, increases with time served.
• Pension.
• Any further package details to be discussed at interview stage.