Client Service Manager

Reed; Ferndown; On-site; GBP 40,000 - 60,000; Full time

Job summary

A trusted finance agency in Ferndown seeks a Senior Client Service Manager to lead a team and manage client portfolios, ensuring exceptional delivery of accounting, audit, and tax services. The ideal candidate will possess ACCA/ACA qualifications, proven leadership, and strong communication skills, fostering a high-performance culture in the team. This role offers competitive compensation and flexible work opportunities.

Benefits

Flexible work opportunities

Competitive salary and performance bonuses

Comprehensive training and development programs

Access to industry-leading tools

Supportive team environment

Qualifications

• Proven leadership and team management experience.
• Strong communication and problem-solving skills.
• High level of integrity and client confidentiality.
• Excellent time management and organisational abilities.

Responsibilities

• Manage a portfolio of clients, ensuring timely service delivery.
• Act as the primary relationship manager for clients.
• Lead and mentor the team, setting clear objectives.
• Monitor budgets and chargeable hours across the team.
• Conduct annual fee reviews with compliance.
• Organise workflow to maximise team productivity.
• Support training and development initiatives.
• Promote services through networking and engagement.

Skills

Leadership experience

Strong communication skills

Problem-solving skills

Organisational abilities

Client confidentiality

Education

ACCA/ACA qualified or equivalent

Minimum 3 A-levels (grades A–C) or equivalent

Minimum 5 GCSEs (including Maths level 7+ and English level 6+)

Tools

Relevant IT systems and software

Job description

Overview

Senior Client Service Manager
Location: Ferndown
Job Type: Full-time

We are seeking a Senior Client Service Manager to oversee a portfolio of clients and lead a high-performing team in delivering exceptional accountancy, audit, and tax services. If you are a strategic leader with a passion for client service and team development, this role offers the opportunity to contribute to strategic goals and foster a culture of excellence within the team.

Responsibilities

• Manage a portfolio of clients, ensuring timely and efficient delivery of services.
• Act as the primary relationship manager, coordinating all client services.
• Lead and mentor a team, setting clear objectives aligned with business strategy.
• Monitor budgets, chargeable hours, and recoverability across the team.
• Conduct annual fee reviews and ensure compliance with regulatory standards.
• Organise workflow to maximise team productivity and client satisfaction.
• Support training and development initiatives for team members.
• Promote services to existing and potential clients through networking and engagement.

Required Skills & Qualifications

• ACCA/ACA qualified (or equivalent).
• Proven leadership and team management experience.
• Strong communication and problem-solving skills.
• High level of integrity and client confidentiality.
• Excellent time management and organisational abilities.
• Proficiency in relevant IT systems and software.
• Minimum 3 A-levels (grades A–C) or equivalent.
• Minimum 5 GCSEs (including Maths level 7+ and English level 6+).

Benefits

• Opportunity to work flexibly across regional offices.
• Competitive salary and performance-related bonuses.
• Comprehensive training and development programs.
• Access to industry-leading tools and technologies.
• Supportive and inclusive team environment.

To apply for the Senior Client Service Manager position, please submit your CV.

Reed Accountancy are a specialised and trusted agency with over 60 years in Finance & Accountancy.

Interested?Apply now to take the next step in your career.