Client Service Executive - Private Banking

Rothstein Recruitment; Greater London; On-site; GBP 45,000 - 85,000; Full time

Job summary

Rothstein Recruitment is seeking a Client Service Executive for a Private Bank & Wealth Manager in London. You will back Relationship Managers, support UHNW clients, and ensure a high-touch banking experience.

The role requires 4+ years in Private Banking or Wealth Management, CISI certification or equivalent, and a strong client-first approach. You will handle KYC/compliance and coordinate with internal teams to deliver seamless service.

Qualifications

• 4+ years experience in Private Banking or Wealth Management.
• CISI certification or Equivalent.
• Bank apprenticeship or equivalent qualification in finance or banking.
• Strong organizational skills and attention to detail.
• Able to prioritize and multitask under pressure while maintaining high accuracy.
• Excellent interpersonal skills with a client-first attitude.

Responsibilities

• Act as the first point of contact for clients in the absence of the Relationship Manager, ensuring requests and queries are handled promptly and professionally.
• Prepare documentation and briefing packs for client meetings and follow up on post-meeting actions.
• Support Relationship Managers with managing client portfolios, orders, trades, payments, and other transactional needs.
• Monitor maturity lists (deposits, loans, trades), take standard actions autonomously, and elevate when client input is required.
• Handle account opening, closing, and maintenance procedures in line with compliance standards.
• Coordinate with internal stakeholders including Treasury, Trading, Operations, Investment Services, Compliance, and Front Risk Management to ensure smooth execution of client needs.

Skills

Organizational skills

Interpersonal skills

Client-first attitude

Multitasking under pressure

Education

CISI certification

Bank apprenticeship

Job description

Excellent opportunity opens for a motivated Client Service Executive to join a Private Bank & Wealth Manager. You will play a key role in supporting Relationship Managers in delivering a high touch banking experience to Ultra High Net Worth Individuals (UHNWIs).

Main Responsibilities:

• Act as the first point of contact for clients in the absence of the Relationship Manager, ensuring requests and queries are handled promptly and professionally.
• Prepare documentation and briefing packs for client meetings and follow up on post-meeting actions.
• Support Relationship Managers with managing client portfolios, orders, trades, payments, and other transactional needs.
• Monitor maturity lists (deposits, loans, trades), take standard actions autonomously, and elevate when client input is required.
• Handle account opening, closing, and maintenance procedures in line with compliance standards.
• Coordinate with internal stakeholders including Treasury, Trading, Operations, Investment Services, Compliance, and Front Risk Management to ensure smooth execution of client needs.
• Monitor and manage system alerts and operational tasks directly, escalating investment-related matters where required.
• Liaise with Relationship Managers to plan and coordinate business travel, document preparation, and other logistical needs.
• Support the onboarding process through timely and accurate collection of KYC and AML documentation.
• Ensure all activities comply with internal policies, legal and regulatory requirements, and external audit standards.
• Maintain confidentiality and handle sensitive information with utmost discretion.

Key Requirements:

• 4+ years experience in Private Banking or Wealth Management
• CISI certification or Equivalent
• Bank apprenticeship or equivalent qualification in finance or banking.
• Strong organizational skills and attention to detail.
• Able to prioritize and multitask under pressure while maintaining high accuracy.
• Excellent interpersonal skills with a client-first attitude.