Client Service Executive, Banking - Guernsey

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A client in the banking sector seeks a Customer Service Executive to assist with daily banking requirements. The ideal candidate should possess strong communication skills and a collaborative spirit. Responsibilities include providing client service support, resolving queries, and identifying sales opportunities. Experience in banking is preferable but not mandatory. Applications are welcome from candidates living in Guernsey.

Qualifications

• Strong communication skills are essential for this role.
• Experience in any banking role is desirable but not required.
• Proficient IT skills and a keen interest in banking and learning about products.

Responsibilities

• Provide day-to-day client service support.
• Resolve client queries through effective communication.
• Identify opportunities to cross-sell and up-sell products.

Skills

Strong written and verbal communication skills

Ability to work collaboratively within a team

Proficient IT skills

Job description

Overview

Our Personal and Premium Banking client is seeking a Customer Service Executive to join the Client Service team. The role focuses on assisting with daily banking requirements and delivering excellent client service.

Responsibilities

• Provide day-to-day client service support and communicate with clients to resolve queries.
• Carry out callbacks and arrange online banking activations.
• Support other team members during busy periods.
• Identify opportunities to cross-sell and up-sell the bank’s products and services.
• Work with Relationship Managers to convert leads.

Qualifications

• Strong written and verbal communication skills.
• Ability to work collaboratively within a team.
• Proficient IT skills with a keen interest in banking and learning about products/services.
• Experience in any banking role is desirable but not required.

How to apply

To apply for this role please send a copy of your CV to [e-mail] or call 01481 743078.

Please note applications can only be taken from candidates living in Guernsey who are in possession of a Guernsey Resident Working Permit.

Notes

AP Group is acting as an introductory service in relation to this vacancy. By submitting your CV for consideration, you are consenting to its retention for the purpose of securing you work. Any information you provide to AP Group and its subsidiaries will be subject to the protection of Data Protection Laws, our policy for which can be found at https://www.apgroupglobal.com/privacy-notice/