Client Service Director - Strategic

Blue Square; Chertsey; On-site; GBP 65,000 - 80,000; Full time

Job summary

Blue Square, a leading retail marketing agency, seeks a Client Service Director. This role involves strategic leadership across client accounts, focusing on building relationships and driving operational excellence. The ideal candidate will possess strong management skills and experience in account management, ensuring exceptional service delivery while achieving growth objectives.

Benefits

20% Performance Bonus + Reward Scheme Bonus

Company Car or Car Allowance

Private Medical Insurance

Company Sick Pay

Samsung Discounts

Life Assurance: 4 times your annual salary

Rewards portal

Excellent development opportunities

Qualifications

• Experience in account management or client services.
• Proven track record in managing large teams.
• Strong senior-level stakeholder management abilities.

Responsibilities

• Drive growth and operational excellence across client accounts.
• Lead and empower diverse teams.
• Ensure delivery aligns with client satisfaction and strategic goals.

Skills

Strategic thinking

People management

Account management

Communication

Stakeholder management

Data comprehension

Budget management

KPI management

Job description

ARE YOU THE ONE?

As our Client Service Director, accountable for all Blue Square employees embedded within Samsung’s head office, you’ll be the strategic powerhouse behind multiple senior client relationships.

You’ll be responsible for setting the vision, driving growth, and delivering operational excellence across the account. But your impact goes deeper, you’ll lead the talent strategy with foresight and care, from workforce planning and proactive recruitment to developing a high-performing, future-ready team.

You’ll ensure our people feel truly part of Blue Square while staying fully engaged with our client’s goals, connected, motivated, and empowered to deliver exceptional work, together.

WHAT YOU’LL BE UP TO

MANAGEMENT & LEADERSHIP

Lead by example. Build and empower diverse teams. Own delivery end-to-end and foster a culture where people grow, perform, and feel truly connected to Blue Square and the client.

CLIENT STRATEGY & GROWTH

Think big. Solve problems creatively.

Drive innovative strategies that unlock growth and build competitive advantage. Lead cross-team collaboration to deliver outstanding client outcomes

ACCOUNT MANAGEMENT & OPERATIONAL EXCELLENCE

Set high standards. Ensure flawless delivery and hit every target. Use data to drive smarter decisions and maximise budget and resource impact.

RELATIONSHIP MANAGEMENT

Build trust. Be the go-to expert for stakeholders. Create lasting, value-driven partnerships that keep clients engaged and confident.

LEADERSHIP & DEVELOPMENT

Shape the future. Align your team to strategy, develop leaders, and foster a high-performance, accountable culture rooted in Blue Square’s ETHIC values.

ARE YOU OUR PERFECT PARTNER?

• Strategic thinker with a focus on enhancing client satisfaction
• Strong people management and leadership skills
• Demonstrated experience in account management or client services
• Clear and effective communication skills (written and verbal)
• Knowledge of retail industry and technology clients
• Proven track record in managing large teams
• Proficient in data comprehension and delivering impactful presentations
• Strong senior-level stakeholder management abilities
• Skilled in budget ownership and utilisation
• Experience in understanding, managing, and developing KPIs
• Ability to identify and capitalise on commercial opportunities for business and client growth
• Fearless, proactive approach in showcasing the value of Blue Square to clients and presenting confidently at events
• Previous experience in direct or indirect people management and development

WHAT YOU CAN EXPECT FROM US

• Competitive Salary: £65,000 - £80,000 Per Annum
• 20% Performance Bonus + Reward Scheme Bonus
• Company Car or CarAllowance
• Private Medical Insurance
• Company Sick Pay
• Samsung Discounts
• Life Assurance: 4 times your annual salary
• Rewards portal
• Excellent development opportunities

WHO ARE WE?

We’re Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world’s most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.