Client Service Director, Insurance Management

Arthur J. Gallagher & Co. (AJG); United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

Artex is seeking a Client Service Director to oversee a group of ACS insurance management clients and lead a team delivering client service and accounting operations. You’ll ensure top-tier service, mentor senior staff, and work with regulators to shape the insurance management landscape.

Strong (re)insurance experience, accounting credentials, and a proven leadership track record are essential for driving performance and sustaining client relationships across international lines.

Qualifications

• Eight+ years in (re)insurance facing financial roles in industry or audit.
• CA/CPA/ACA/ACCA or equivalent accounting qualification preferred.
• Proven track record managing teams and client relationships.

Responsibilities

• Lead delivery and accountability for client insurance management services.
• Oversee accounting and operational service delivery for clients’ portfolios.
• Develop and administer ACS client service systems and procedures.
• Mentor Vice Presidents and Account Executives; drive performance and development.
• Engage with regulators and senior leaders to advance business relationships.

Skills

Reinsurance experience

People management

Financial reporting

Regulatory knowledge

Accounting designation

Executive communication

MS Office proficiency

Education

Accounting designation (CA/CPA/ACA/ACCA)

Tools

Excel

Word

PowerPoint

Job description

Introduction

At Artex, we reimagine what risk management can be and we do it with bold thinking, deep expertise, and an unwavering belief in what’s possible. As part of our global team, you’ll help clients navigate complex risks through creative, forward-looking solutions that go beyond the expected. This is a place where innovation is encouraged, ideas are welcomed, and no two days look the same. We’re a community of confidently curious problem-solvers, opportunity seizers, and collaborative thinkers, working together to challenge convention and shape the future of our industry. Here, you’ll be supported to explore your potential, grow your expertise, and make a meaningful impact on a global scale.

Overview

The Client Service Director (CSD) will deliver, lead and be ultimately accountable for a specific group of Artex Capital Solutions (ACS) insurance management clients. The CSD will have overall responsibility for specific client business relationships and will lead a team focused on all aspects of the provision of client insurance management services.

How you'll make an impact

• Overall responsibility for the client relationships within a specific group of assigned clients, ensuring the highest possible client service levels.
• Provide managerial oversight of accounting and transaction operational services provided by Vice Presidents and Account Executives to a portfolio of assigned clients.
• Execute on ACS dominate priorities.
• Perform a review function on complex client working paper files.
• Lead the development and administration of ACS client service systems and procedures.
• Follow all policies and procedures in accordance with applicable laws, rules, regulations and Artex internal risk control standards, assisting the ACS Compliance Officer with remedial actions for any client related non-compliance occurrences.
• Lead and develop an efficient team through effective delegation, communication, performance management, individual development plans and reward/recognition practices.
• Provide mentoring, and coaching, technical support and training to Vice Presidents and Account Executives in their team.
• Monitor staff performance, providing encouragement and training and motivation, and periodically review processes, procedures and staffing levels within assigned.
• Provide technical training and support to Vice Presidents and Account Executives.
• Cultivate an environment that supports diversity and reflects the Gallagher Shared Values.
• Attend relevant conferences, seminars, participate in panel discussions and attend industry events.
• Liaise with the Commercial Director and Managing Director to drive and develop business relationships and opportunities for ACS both locally and internationally.
• Contribute as a leader in the ACS Insurance Management team.
• Facilitate potential regulator dialogue regarding the insurance regulatory landscape.
• Support Global SAA discussions and provide regular reports to the ACS Commercial Director on Insurance Management product expansion and revenue generating initiatives

About you

• At least 8 years’ recent (re)insurance experience in a financial reporting, accounting or auditing role with a (re)insurer, Insurance Manager or audit firm.
• An accounting designation (CA, CPA, ACA, ACCA) preferred.
• A demonstrated track record in executing structured reinsurance, retroactive reinsurance or insurance risk securitization transactions, or an equivalent background.
• At least 5 years of demonstrable people management experience, preferred.
• Significant knowledge of the Cayman reinsurance market and regulatory environment.
• Experience working with regulators in either Bermuda, Cayman, Ireland or the United Kingdom would be advantageous.
• Strong financial reporting and/or analytical skills.
• Advanced computer literacy skills, including Excel, Word and PowerPoint.
• Ability to manage teams, multi-task and adapt to changing priorities.
• Highly motivated individual who is deadline driven and committed to delivering an excellent level of client service.
• Confident, strong communicator in a variety of settings including client board meetings (written and verbal)
• Flexible enough to maintain high quality work in a fast-paced, changing environment.