Client Service Director

Burton Recruitment Limited; Birmingham; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Client Service Director to lead their Commercial Insurance team in Birmingham. This role offers a unique opportunity to drive business growth and shape the future of the General Insurance division. You will be responsible for providing strategic guidance to clients, negotiating policy terms, and ensuring compliance with FCA regulations. If you have a strong background in commercial insurance and a passion for client service, this leadership position could be your next step in a rewarding career.

Qualifications

• Experience in Account Executive or Account Director roles.
• Strong track record in generating new business and client reputation.
• Knowledge of commercial insurance products and FCA compliance.

Responsibilities

• Deliver strategic advice and solutions to clients.
• Design and implement strategic insurance programmes.
• Negotiate policy wordings and manage client meetings.

Skills

Client Relationship Management

Business Development

Commercial Insurance Knowledge

FCA Compliance

Negotiation Skills

Organizational Skills

Attention to Detail

Customer Service

Education

Relevant Degree in Business or Insurance

Tools

Acturis

Job description

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Burton Recruitment Limited provided pay range

This range is provided by Burton Recruitment Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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I help insurance companies in the UK, Ireland, Gibraltar, UAE and the US, navigate the complexities of business growth by introducing industry…

Client Service Director

Join a well-established and fast-growing insurance brokerage with a strong presence across the UK. Our client is seeking an experienced and results-driven Client Service Director to lead their Commercial Insurance team based in Birmingham.

This is a senior leadership role offering the opportunity to drive new business generation, grow existing accounts and develop a team. You will be instrumental in shaping the future of the General Insurance division, contributing to strategic decision-making and ensuring full compliance with FCA regulations.

Key Responsibilities:

• Deliver strategic advice and guidance to your clients presenting the best possible solutions and outcomes
• Design, implementation, renewal and servicing of strategic programmes
• Negotiation of policy wordings
• Appeal and escalation of credit risk and limit issues
• Ensuring timely delivery of accurate policy documentation from insurer and providing clients with training and guidance on policy terms and conditions
• Gathering and analysing relative statistical detail, submissions to market, and preparation of renewal reports
• Preparation for, and attendance of, client and insurer meetings plus timely follow up of actions
• Providing advice to clients on market developments and share knowledge of market trends to enhance the overall value proposition
• Introducing and supporting the team on new business opportunities to achieve objectives.

What We’re Looking For:

• Previous experience in an Account Executive or Account Director role within a brokerage environment.
• Strong track record in generating new business and maintaining an excellent client reputation.
• Comprehensive knowledge of commercial insurance products.
• Experience in working within FCA compliance standards.
• Proficiency in insurance IT systems, ideally Acturis.
• Excellent organisational and time-management skills.
• High level of accuracy and attention to detail.
• Exceptional customer service skills with the ability to build and maintain strong relationships.
• Awareness of regulatory and compliance requirements.

This is an excellent opportunity for highly experience and senior candidate to take the next step into a leadership role with impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development, General Business, and Management

• Industries

  Insurance and Financial Services

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