Client Service Delivery Specialist- Broker Support

Aon; Chelmsford; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Aon is seeking a Client Service Delivery Specialist for their Global Broking Centre in Chelmsford. This hybrid role involves managing complex insurance placements and providing expert technical advice, emphasizing collaboration and process improvement within an inclusive team environment. The successful candidate will demonstrate strong attention to detail and communication skills, contributing to excellent client service delivery.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• Experience in the insurance industry preferred.
• Understanding of insurance risk and actuarial principles is a plus.
• Willingness to learn and share knowledge.

Responsibilities

• Manage key technical activities across the broking process.
• Engage with broking teams and provide SME technical placement advice.
• Monitor the risk life cycle to ensure policies meet performance targets.

Skills

Attention to detail

Communication

Teamwork

Organizational skills

Presentation abilities

Job description

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Client Service Delivery Specialist- Broker Support, Chelmsford

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Client:

Aon

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8452e8a23b36

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Client Service Delivery Specialist – Global Broking Centre

Do you want to be part of a new and exciting team?

Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Client Service Delivery Specialist will involve:

• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
• Provide SME technical placement advice to the Brokers as required.
• Liaising with underwriters
• Presenting ideas on process improvements.
• Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities .

This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success

• High attention to detail.
• Ability to work individually and in a team.
• Relevance experience within the insurance industry preferred.
• Understanding of insurance risk and actuarial principle preferred.
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

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Created on 02/06/2025 by TN United Kingdom