Client Service Delivery Associate with Japanese

J.P. Morgan; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading financial institution in London is seeking a Client Service Delivery Associate I to enhance client experiences. This role requires 3+ years in client service, exceptional communication skills, and proficiency in Japanese. You will address client inquiries and will contribute to operational improvements in a dynamic work environment, ensuring both client satisfaction and institutional integrity.

Qualifications

• 3+ years of experience in a client service role within a financial institution.
• Excellent influencing and communication skills.
• Experience in change management.
• Proficiency in digital literacy and new technologies.
• Japanese language mandatory.

Responsibilities

• Address inquiries, process transactions, and troubleshoot issues.
• Protect both client and institution from financial damage.
• Assist in change management and strategic communications.
• Advise clients regarding market products.
• Participate in process automation initiatives.

Skills

Client service experience

Negotiation skills

Strategic planning

Digital literacy

Collaboration

Job description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate I within JPMorganChase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in a client service role within a financial institution.
• Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
• Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
• Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.
• Japanese language mandatory

Preferred qualifications, capabilities, and skills

• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
• Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.