Client Service Delivery Associate

JPMorgan Chase & Co.; Mid Calder; On-site; GBP 40,000 - 60,000; Full time

Job summary

A multinational investment bank is seeking a Client Service Delivery Associate I in Mid Calder, UK. This role focuses on delivering exceptional customer service and operational support, addressing client inquiries, and processing transactions. The ideal candidate will have experience in a client service role within a financial institution, excellent communication skills, and digital literacy. Join us to enhance client experiences in a dynamic team setting.

Qualifications

• Experience in a client service role within a financial institution.
• Ability to develop and maintain collaborative relationships.
• Proficiency in digital literacy and willingness to adopt new technologies.

Responsibilities

• Address inquiries, process transactions, and troubleshoot issues.
• Contribute to change management and assist in strategic communications.
• Utilize market product knowledge to advise clients.

Skills

Excellent influencing skills

Negotiation skills

Communication skills

Proficiency in digital literacy

Analytical skills

Job description

Join our dynamic team as a Client Service Delivery Associate I and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate within JPMorgan Chase, you will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries, processing transactions, and troubleshooting issues, all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning, conflict management, and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment, contribute to team objectives, and enhance client relationships.

Job responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues, utilizing your proficiency in strategic planning and digital literacy.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation to ensure smooth transitions during operational changes.
• Utilize your knowledge of market products to provide informed advice to clients, maintaining an understanding of current industry practices and regulations.
• Participate in the development and implementation of process automation initiatives, applying systems architecture and automation technologies to optimize service delivery.

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in a client service role within a financial institution.
• Excellent influencing, negotiation, and communication skills, with the ability to develop and maintain collaborative relationships.
• Experience in change management, with the ability to facilitate strategic communications and mitigate stakeholder impact.
• Proficiency in digital literacy, with a willingness to understand and implement new/emerging technologies that impact business operations.

Preferred qualifications, capabilities, and skills

• Ability to analyze a process and recommend ways to improve quality, control, and efficiency.
• Drive continuous improvement initiatives for high-quality client experiences.
• Experience in client-facing roles working across multiple business areas and/or functions to deliver results.
• Analytical, problem-solving, critical thinking, and decision-making skills, with the ability to work independently and multi-task in a fast-paced environment.