Client Service Assistant

Due to continued growth, Birketts law firm is recruiting for a Client Services Assistant to work in our Ipswich office. Reporting into the Client Services Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office.

Main Accountabilities:

1. Ensuring the office is always presented to a high standard, particularly the communal and client-facing areas.
2. Assist with effective liaison, support, and assistance between the client services team and the rest of the firm.
3. Provide business service support across all departments in the office and assist, where appropriate, with any office-related issues.
4. Book, prepare, and clear meeting rooms and organize refreshments as required.
5. Maintain and monitor office supplies.
6. Handle mail and DX duties, including all incoming and outgoing couriers.
7. Ensure the appropriate Health & Safety procedures are followed, such as the fire procedure and first aid.
8. Assist with general administration tasks.

Skills and Experience:

• Proven experience of working in a customer-facing environment.
• Ideally, have front-of-house customer service experience.
• Experience handling tricky situations whilst interacting with members of the public, customers, and colleagues.
• Effective communication and organizational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Adaptable to change and open to innovative ideas.
• Flexible to meet business requirements.
• Excellent planning, time management, and organizational skills.
• Team player.
• Ability to remain focused and decisive when working towards targets in a pressured environment.

Equal Opportunities:

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays, rising with service up to 30 days.
• Long Service holiday award – 1 extra week every 10 years of continuous service.
• Private Healthcare with BUPA (offered after passing probation).
• Scottish Widows Pension Scheme (5% employer / 5% employee).
• Staff Profit Share and Individual Performance Bonus Scheme.
• Salary sacrifice options (Pensions, Staff Profit Share).
• Life Assurance - 4 x salary / Permanent Health Insurance.
• Paid CSR Day.
• Enhanced Maternity/Paternity Leave.
• Subsidised gym membership.
• Electric car scheme.
• Uniform provided.

We welcome applications from people seeking flexible, agile, and part-time roles and are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not exhaustive and may be supplemented with additional responsibilities as requested by your line manager.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from diverse candidates, and selection is based solely on merit.