Client Service Assistant

Birketts LLP; Chelmsford; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

An established law firm is seeking a Client Services Assistant for its Chelmsford office. In this dynamic role, you will ensure the office is always presented to a high standard, assist with effective communication between teams, and provide essential business service support. This position is perfect for someone with a proactive attitude and a strong background in customer service. Join a firm that values ambition and community impact, and enjoy a flexible working environment that promotes personal and professional growth. If you're ready to take your career to the next level, this opportunity is for you.

Benefits

Private Healthcare with BUPA

Long Service holiday award

Staff Profit Share

Individual Performance Bonus Scheme

Life Assurance - 4 x salary

Permanent Health Insurance

Qualifications

• Experience in a customer-facing role is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Ensure the office is presented to a high standard.
• Provide business service support across all departments.
• Assist with general administration tasks.

Skills

Customer Service

Effective Communication

Organizational Skills

Time Management

Proactive Approach

Adaptability

Tools

Microsoft Office

Job description

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: property, corporate services, litigation and private client advisory.

We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.

Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 5th best law firm to work at in 2024.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

Purpose of Job

Due to continued growth, Birketts law firm is recruiting for a Client Services Assistant to work in our Chelmsford office. Reporting into the Client Services Team Leader, you will help ensure a highly professional and pro-active facilities service and reception cover is achieved to contribute to the smooth and efficient running of the office.

Main Accountabilities:

• Ensuring the office is always presented to a high standard particularly the communal and client facing areas.
• Assist with effective liaison, support and assistance between the client services team and the rest of the firm.
• Provide business service support across all departments in the office and assist, where appropriate, with any office related issues.
• Book, prepare and clear meeting rooms and organise refreshments as required.
• Maintain and monitor office supplies.
• Mail and DX duties cover, including all incoming and outgoing couriers.
• Ensure the appropriate Health & Safety procedures are followed such as the fire procedure and first aid.
• Assist with general administration tasks.

The Candidate

• Proven experience of working in a customer facing environment.
• Ideally have front of house customer service experience.
• Experience of handling time-sensitive situations whilst interacting with others (members of public, customers, colleagues).
• Effective communication and organisational skills.
• Good understanding and use of Microsoft Office applications.
• Maintain a motivational and proactive approach at all times.
• Adaptable to change and innovative ideas.
• Flexible to meet business requirements.
• Excellent planning, time management and organisational skills.
• Team player.
• Ability to remain focused and decisive when working to specified targets in a pressured environment.

Equal Opportunities

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• Long Service holiday award – 1 extra week every 10 years continuous service.
• Private Healthcare with BUPA (offered after probation is passed).
• Staff Profit Share and Individual Performance Bonus Scheme.
• Salary sacrifice (Pensions, Staff Profit Share).
• Life Assurance - 4 x salary / Permanent Health Insurance.

Birketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. We welcome applications from people looking for flexible, agile, and part-time roles and we are happy to explore your preferred working patterns as part of your application.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.

We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.