Client Service Analyst - German bilingual

JPMorgan Chase & Co.; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global financial services firm is looking for a Client Service Analyst in Bournemouth. This role emphasizes strong German language skills and involves managing client inquiries and relationships, leveraging AI to provide high-quality service. Responsibilities include developing partnerships with clients, resolving inquiries, and supporting improvement initiatives in the client experience. Ideal candidates should have excellent communication skills and problem-solving abilities.

Qualifications

• Excellent communication skills in German are essential.
• Strong interpersonal skills with problem-solving abilities required.
• Aptitude to work in a fast-paced environment is necessary.

Responsibilities

• Understand clients’ relationship with the bank.
• Develop and maintain partnerships with clients.
• Take ownership of inquiry resolution end-to-end.
• Liaise with other functions for timely resolution.
• Promote best practice sharing and support client experience.

Skills

Excellent oral and written business communication in German

Strong time management and organizational skills

Strong interpersonal skills and problem-solving abilities

Proven ability to build relationships and influence outcomes

Tools

Microsoft Office applications

Job description

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Client:

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

232f8b8b79fe

Job Views:

12

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Join our Global Client Support team and be the liaison between our German clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries, allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst, you'll partner with CSAMs to provide a best-in-class experience, ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.

As a Client Service Analyst in the Access Support team, you will act as a liaison with internal operational groups to ensure smooth German client access inquiries. You will work with us to resolve technical inquiries related to . Morgan’s Wholesale Payments core cash products, leveraging AI and client knowledge to deliver value-added solutions.

Job Responsibilities

• Understand clients’ relationship with the bank.
• Develop, maintain, and broaden partnerships with internal and external clients.
• Take ownership of inquiry resolution end-to-end and escalate complaints appropriately.
• Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
• Liaise with other functions to ensure timely resolution for clients.
• Deliver value-added solutions and identify service improvement opportunities.
• Coordinate with the Service Team and internal groups for additional support.
• Promote best practice sharing and support client experience improvement initiatives.
• Recognize non-standard service requests and highlight sales opportunities.
• Investigate and inform senior management of potential process improvements.
• Serve as an individual contributor in the team.

Required Qualifications, Capabilities, and Skills

• Excellent oral and written business communication skills in German.
• Strong time management and organizational skills.
• Strong interpersonal skills and problem-solving abilities.
• Proven ability to build relationships and influence outcomes.
• Aptitude to work in a fast-paced environment while balancing client needs and firm interests.
• Capability to determine priorities and maintain a balanced work approach.
• Proficiency with Microsoft Office applications.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of . Morgan’s Wholesale Payment core cash product offering and client portals.