Client Service Advisor - SME Insurance (Glasgow)

AXA UK; Glasgow; On-site; GBP 28,000 - 35,000; Full time

Job summary

AXA UK is seeking a Client Service Advisor to manage a dynamic portfolio of SME clients in a hybrid working environment. The role involves key responsibilities in ensuring excellent service delivery, compliance with industry regulations, and fostering strong client relationships. Ideal candidates will possess strong commercial insurance knowledge and effective communication skills to deliver high-quality client service.

Benefits

Flexible working arrangements

Comprehensive benefits package

Global Wellbeing Days

Qualifications

• Good awareness of FCA principles.
• Good level of technical knowledge in all commercial risks.
• Very organized, capable of prioritizing work effectively.

Responsibilities

• Manage a portfolio of SME clients and ensure service quality.
• Negotiate with insurers and handle day-to-day inquiries.
• Provide consistency of service throughout the renewal cycle.

Skills

Communication

Organizational Skills

Technical Knowledge

Job description

Client Service Advisor – SME Insurance, Glasgow

Do you thrive in a client-focused environment where delivering exceptional service is at the heart of everything you do?

Are you ready to apply your commercial insurance expertise with a global leader and take the next step in your career?

This hybrid role offers the flexibility to work both virtually and from our Glasgow office.

You’ll be managing a portfolio of SME clients, each presenting distinct risk profiles and a broad mix of insurance needs. Working in a high-volume team within the small to medium business sector means engaging with a wide range of clients and challenges—making every day varied and rewarding.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

We deal with a wide variety of SME risks, managing a varied portfolio of clients with exposure to a wide variety of products.We are a high-volume team, as the clients that we deal with are in the small to medium sector, which gives us a good variety of clients and risks.

• To work closely with Appointed Representatives to ensure the highest level of service to each assigned Client in line with the agreed Service Levels and KPI's
• Develop and maintain strong relationships with Appointed Representatives to facilitate smooth brokerage operations
• Comply with regulatory and other standards as directed by line management
• Process and manage transactions, ensuring accuracy and compliance with company policies and industry regulations
• Work with internal teams to resolve issues and enhance service delivery
• Manage your own book of business, dealing with clients through the full renewal cycle to provide consistency of service
• Participate in continuous professional development
• Consider improvements in Client risk & insurance programme design
• Negotiate with insurers to secure renewal terms, process Mid Term adjustments and cover extensions when required and deal with day-to-day enquiries
• Identify revenue development opportunities on allocated Client accounts and make recommendations to Appointed Representatives
• Professionally represent Aon, demonstrating an understanding of Corporate objectives

How this opportunity is different

By joining Aon, you will become part of one of the world’s leading insurance brokers with offices all around the world. We offer a wide-ranging benefits package and will recognise and support ways to balance your personal needs alongside the needs of our business. You will work closely with colleagues in our Glasgow office as well as those around the UK.

Skills and experience that will lead to success

• Good awareness of FCA principles and Aon’s own Principles and Procedures
• Good level of technical knowledge in all commercial risks
• Good communication skills
• Very organised, with the ability to prioritise so work is delivered accurately and on time

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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