Client Service Advisor/Receptionist

Ison Harrison Solicitors; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading law firm in Leeds seeks a Business Support team member to handle client enquiries and reception duties. The ideal candidate will have strong customer service skills, excellent communication, and a positive attitude. Daily tasks include managing telephone enquiries and administrative support. This role offers a supportive workplace culture and various employee benefits.

Benefits

Company pension

Cycle to work scheme

Health & wellbeing programme

Life insurance

Profit sharing

Qualifications

• Experience in customer service.
• Excellent spoken and written English to communicate effectively.

Responsibilities

• Answering calls from new enquiries telephone line.
• Greeting clients on arrival and directing them appropriately.

Skills

Customer service skills

Data input skills

Communication skills

Ability to work under pressure

Microsoft Office proficiency

Job description

Job Description

When we ask our employees what they value most about working for Ison Harrison we tend to get the same answer every time – the people. Ison Harrison offers a welcoming, friendly and positive environment to work in where everyone is treated with respect. Our employees are expected to work hard, but we also make sure they are rewarded for it. You take your job seriously and so do we!

We are 100% employee owned. This means our employees can influence the future of our business and play a key part in its success and profitability with an additional financial benefit through our profit-sharing scheme. Would you like to join in, influence and benefit from our success?

We are currently recruiting for an individual to join our Business Support department at our Leeds City Centre office. The position is a dual role, and the successful candidate will be splitting their responsibilities between our New Business Enquiries team and our Reception team.

This role is client focused and the successful candidate will pride themselves on delivering a professional, helpful and friendly service. Daily tasks will include answering calls from the new enquiries telephone line and reception duties.

The successful candidate will have a positive attitude, attention to detail and be a quick and accurate worker, able to follow instructions carefully while dealing with a high volume of work & calls. There will be a great deal of client contact, both face to face and on the telephone, so clear and confident communication is essential. The candidate will also be a team player with a flexible, ‘can-do’ attitude, capable once trained of using their own initiative and working pro-actively to meet the needs of the branch office.

Key Responsibilities

New Business Enquiries Duties:

• Answering calls from the new enquires telephone line.
• Dealing with new web enquiries.
• Taking new enquiry details and accurately updating the Case Management Systems & Microsoft Teams
• Liaising with colleagues, potential clients and other parties regarding enquiries.
• Managing the status of enquiries and ensuring these are responded to in a timely manner.
• Making outbound calls to update clients on enquiry status and answer any potential questions.
• Assist in the converting of enquiries into instructions.

Reception Duties:

• Answering calls for all our Branches, currently 23.
• Greeting clients on arrival and directing them to the appropriate fee earner.
• Administrative support to teams as required.

General:

• Dealing with other telephone enquiries or taking messages for colleagues.
• Contribute to maintaining a safe and healthy working environment.
• Contribute to maintaining and improving office procedures.
• Any other duties which from time to time are required by the firm.

Key Skills & Knowledge – Essential

• Ability to deal with clients in a customer-friendly and effective manner.
• Ability to deal with colleagues and other parties in a friendly, professional and effective manner.
• Excellent data input skills.
• Ability to work accurately in accordance with the requirements of the team.
• Ability to identify potential improvements to processes and to communicate them effectively to the manager.
• Ability to work under pressure.
• Ability to prioritise workload and meet team deadlines.
• Ability to work on own initiative.
• Microsoft office.
• Positive, ‘can do’ attitude and enthusiasm.
• Excellent spoken and written English to communicate effectively and produce documents to a high standard.

Experience – Essential

• Experience in customer service

Experience – Desirable

• Telephone sales experience.
• Reception and/or switchboard experience.

SALARY: Dependant on experience – please indicate your current/expected salary

LOCATION: Duke House, 54 Wellington Street, Leeds, LS1 2EE

Working Hours: Monday to Friday, No weekends

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Health & wellbeing programme
• Life insurance
• Profit sharing

Ison Harrison is an equal opportunities employer and does not discriminate on any grounds other than the ability to carry out the job specification.