Client Service Adviser - Real Estate Insurance

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player in the insurance sector is seeking a Client Service Adviser to join their Real Estate Practice. This role offers a unique opportunity to specialize in Real Estate insurance, providing top-notch service and technical advice to clients. You'll collaborate with Client Managers, ensuring compliance with standards while identifying improvements in insurance programs. With a focus on personal development, you'll be mentored by experienced colleagues, making this an exciting opportunity for those looking to advance their careers in a supportive and inclusive environment.

Benefits

Comprehensive benefits package

Flexible working solutions

Global Wellbeing Days

Qualifications

• Experience in commercial insurance, especially in Real Estate.
• Cert CII qualification or working towards it is preferred.

Responsibilities

• Ensure high-level service and technical advice to clients.
• Negotiate renewal terms and identify revenue opportunities.

Skills

Commercial insurance experience

Cert CII qualification

MS Office proficiency

Ability to learn Aon IT systems

Education

Cert CII qualification

Tools

MS Office

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Aon

Location:

London, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

aa1e7dd0b91c

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

col-wide

Job Description:

Do you have a genuine curiosity about specialising within the Real Estate insurance arena?

Can you demonstrate proven Account Handling and Client Service skills from within the commercial insurance sector? If so, then we have a phenomenal opportunity to join us in our Real Estate Practice as a Client Service Adviser.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this wide and varied role, you will work with Client Managers to ensure the highest level of service and technical advice to each assigned Client in line with the agreed service levels. Daily responsibilities include:

• Complying with regulatory and other standards as advised by line management, including creating accurate and timely policy documents, premium invoicing, and debiting.
• Identifying improvements in Client risk and insurance programme design and making recommendations to the Client Management team.
• Negotiating renewal terms, midterm adjustments, and cover extensions in accordance with the National Broking Strategy.
• Identifying revenue development opportunities on allocated Client accounts and making recommendations to Client Managers.
• Liaising and collaborating with Clients, Colleagues, and Markets.

How this opportunity is different

This role offers a true chance to specialise in an exciting niche sector of insurance. You'll learn from and be mentored by highly skilled colleagues who are eager to help develop future team stars.

Skills and experience that will lead to success

• Commercial insurance experience, ideally with exposure to Real Estate or Property Owners Risks.
• Cert CII qualification or progress towards it.
• Good knowledge of MS Office and Internet.
• Ability to learn specialist Aon IT systems.
• UK commercial insurance experience, ideally with Property Owners risks exposure.
• Being a standout colleague.

How we support our colleagues

We offer a comprehensive benefits package, promote diversity, and support work/life balance through our inclusive environment. Our 'Smart Working' approach includes flexible working solutions, and all colleagues enjoy two 'Global Wellbeing Days' annually to focus on personal wellbeing.