Client Service Adviser

Ecclesiastical Insurance Group; Bromsgrove; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Bromsgrove is seeking a Client Service Adviser to join their expert team. The role involves providing exceptional service to clients and requires strong communication skills. Ideal candidates will be proactive in delivering renewal services and creating client satisfaction. This position offers hybrid working and numerous employee benefits, including generous annual leave and support for professional development.

Benefits

28 days annual leave plus bank holidays

Your birthday off

Health and wellbeing benefits

Enhanced sick pay and parental leave

Paid time off for volunteering

Qualifications

• Confident in providing excellent client experience.
• Deadline driven and supportive of the wider team.
• Experience in insurance or client support roles.

Responsibilities

• Provide professional support and advice to clients.
• Promote key selling features to retain clients.
• Maximise business opportunities and promote insurance reviews.

Skills

Building rapport over the phone

Organised and resourceful

Ability to work in a regulated environment

Education

Chartered Insurance Institute Diploma in Insurance

Job description

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Salary: Starting from £25,000.00 (depending on experience)

Working hours: 35 hours per week

Duration: Permanent

Location: Bromsgrove

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Client Service Adviser to join our PPS GI team in their Bromsgrove office.

This role is a great opportunity for a candidate looking to provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.

This role will be hybrid, with the expectation to travel to our Bromsgrove office for the majority during probation, with 1-2 days a week thereafter.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's top 50 Best Large Companies to Work For in 2024, we offer fantastic career and development opportunities within a rapidly growing, innovative Group—where all profits go to charity and good causes.

What you'll be doing

• Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction.
• Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers.
• Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible.
• Underwrite scheme policies within underwriting authority level & referral guidelines

What you'll need to have

• Confident and capable of building rapport over the telephone to provide an excellent client experience.
• Ability to work in a regulated, compliant and client focussed environment.
• Organised, resourceful, deadline driven and supportive of the wider team.

What makes you stand out

• Chartered Insurance Institute Diploma in Insurance (or willing to work towards).

What we offer

• 28days annual leave plus bank holidays
• Your birthday off
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance
• Enhanced sick pay and parental leave
• Support and funding toward study and professional qualifications
• Paid time off for volunteering

Hear from the hiring manager

"We’re a warm, welcoming team who pride ourselves on delivering outstanding service to our clients. We are a passionate team specialising in Veterinary insurance looking for someone who is just as much an animal lover as we are!"

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating aninclusive culture and building an environment where each and every one of usfeels valued and respected. We are a community made up of people with arange of different backgrounds, abilities, perspectives, beliefs and interestsand we value the strength this brings to us as a Group. We welcome applicationsfrom everyone.

If you need any additional support during therecruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26