Client Service Administrator - Mercer Marsh Benefits (MMB)

National African-American Insurance Association (NAAIA); United Kingdom; Hybrid; GBP 25,000 - 45,000; Part time

Job description

Client Service Administrator - Mercer Marsh Benefits (MMB)

We are recruiting a Client Service Administrator to join our Glasgow team. This part of the business is responsible for advising corporate clients on all aspects of the insured benefits relating to Pensions, Group Income Protection, Group Life Assurance and Critical Illness.

Based in our Glasgow office, you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's target operating model.

You will also provide technical support to clients and colleagues.

This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

1. Have ongoing communication with clients, colleagues and providers
2. Accurate and timely completion and maintenance of MMB's systems to achieve set targets
3. Ownership of delivery of tasks and proactively manage own workload
4. Partner with internal/external stakeholders to achieve best service for client
5. Dealing with client and member queries (verbal and written), with support as appropriate in line with service level agreements to ensure timely client delivery
6. Ensure quality of own work through right first time approach
7. Champion continuous improvement within your team/location
8. Develop and maintain appropriate technical and market knowledge
9. Support revenue reporting activity as appropriate
10. Quality checking of colleagues' work to ensure accuracy
11. Attend client meetings as required
12. Manage client relationships to support retention & growth
13. Training and technical referral for colleagues

What you need to have:

1. Previous Employee Benefits or Financial Services based experience
2. Strong background in Administration in a customer-focused role
3. Excellent working knowledge of Microsoft Office suite
4. Proven ability to work on own and as a team player, establishing good rapport with clients and colleagues
5. Excellent time management and planning/organisational skills, ability to work to deadlines

What makes you stand out?

1. Previous Employee Benefits or Financial Services based experience

Why join our team:

1. We help you be your best through professional development opportunities, interesting work and supportive leaders.
2. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
3. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one 'anchor day' per week on which their full team will be together in person.