Client Service Administrator

MPJ Recruitment; Stone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run agency in Stone is hiring a Client Services Administrator for a full-time hybrid role. You will manage client interactions and internal data while ensuring high-quality service. Ideal candidates will possess excellent communication skills and have experience in an administrative environment. The position offers a competitive salary and a range of benefits including annual leave, a pension scheme, and a dedicated training program.

Benefits

25 days annual leave

Hybrid working model

Company Pension Scheme

Company Sick Pay Scheme

Mental Health Initiative

Social events throughout the year

Dress-down Fridays

Qualifications

• Experience in a customer service or administrative role preferred.
• Ability to handle multiple tasks with accuracy.
• Strong communication skills, both verbal and written.

Responsibilities

• Process client instructions efficiently and professionally.
• Manage and record cash payments from office visitors.
• Handle incoming written and email correspondence.
• Input data and complete internal client checks.
• Complete banking procedures and investigate debtors.
• Answer client calls and resolve queries.

Skills

Client management

Data entry

Communication

Cash handling

Job description

Client Services Administrator

Monday - Friday, Full-Time - Hybrid working scheme available.

Salary - £24,570

Stone, Stafford

MPJ Recruitment are proud to be representing our client, who is a well-established, family-run Enforcement and Debt Recovery Agency in England and Wales. Originally founded in 1993, they specialise in a wide range of services, from recovering unpaid invoices and commercial rent arrears, to local taxation and high court enforcement.

Key Responsibilities:

You’ll be part of a dedicated and fast‑paced Administration team, working closely with our valued clients. From managing day‑to‑day interactions to responding to social media queries, your focus will be on delivering outstanding service with accuracy, professionalism, and a personal touch.

• Process client instructions efficiently and professionally.
• Manage and record cash payments from office visitors.
• Handle incoming written and email correspondence.
• Input data and complete internal client checks.
• Run and distribute remittances accurately and on time.
• Complete banking procedures, including posting payments and documentation.
• Investigate absconded debtors using internal tracing systems.
• Support the Enforcement team by handling queries and agent calls.
• Answer client calls and resolve queries following specific instructions.

Benefits:

• 25 days annual leave, plus bank holidays.
• Hybrid working model.
• Dedicated training program.
• Mandatory office shutdown between Christmas and New Year.
• Company Pension Scheme.
• Company Sick Pay Scheme.
• Mental Health Initiative including private counselling.
• Social events throughout the year.
• Dress‑down Fridays.
• Friendly, family‑run working environment.

Interested in finding out more? Click Apply!