Client Service Administrator

Nuffield Health; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare charity in London is seeking a Client Service Administrator to deliver excellent customer service and manage client interactions at the reception. The ideal candidate will have experience in an administrative environment, strong communication and IT skills, as well as the ability to multitask in a busy setting. This role offers a competitive salary and a beneficial package including gym memberships and health rewards.

Benefits

Free gym membership

Health assessments

Retail discounts

Pension options

Qualifications

• Experience in administrative/office environment.
• Confident communicator with ability to engage effectively.
• High quality of client service and interaction.

Responsibilities

• Provide efficient reception service for department.
• Input client data accurately for registration.
• Maintain office and reception area to a high standard.
• Greet all visitors with professional communication.

Skills

Customer service experience

Excellent communication skills

IT skills in Word and Excel

Ability to multitask

Attention to detail

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Client Service Administrator

Canary Wharf Medical Centre | Administration | Permanent | Full Time

Up to £27,000.00 per annum, dependent on experience

40 hours per week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it's driving connected health, helping the nation, transforming experiences, or building the career you want - we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Client Services Administrator to join our team, who is experienced in a customer service focused environment with excellent communication skills. As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of excel, PowerPoint and word.

You will meet and greet all our visitors, ensuring the smooth running of the reception with client's journeys as your top priority, excellent customer service is essential in this role.

The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

This role will require you to work different shift patterns between xx am and xx pm.

As our Client Services Administrator you will:

• Provide an efficient, professional reception service for the department and manage both external and internal client queries, ensuring all enquiries are dealt with in an efficient and timely manner, escalating more complex queries to senior staff as required.
• Input client data and complete the patient registration process in an accurate and timely manner to agreed formats and standards.
• Maintain the office and reception area to a high standard ensuring the relevant information, promotional literature and refreshments are available to clients.
• Undertake filing, scanning and copying of documents as required.
• Provide secretarial and typing support as required.
• Greet all visitors and ensure professional and effective communication with all clients, visitors and other clinical staff

To succeed as a Client Service Advisor you will need:

• Experience in administrative/office environment.
• Confident communicator with ability to engage effectively with general public and other health care professionals
• Competent and confident IT user - intermediate/advanced skills in Word and Excel
• High quality of client service and interaction
• Ability to multi-task and work under pressure

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.

It starts with you.