Client Sales Support III

Blackhawk Network (BHN) Europe; Hemel Hempstead; Hybrid; GBP 36,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave

Birthday time off

Volunteering leave

Private medical insurance

Employee assistance program

Enhanced parental leave

Free eye tests

Pension scheme

Exclusive employee discounts

Office group activities

Flexibility in schedule

Flyers recognition program

Hybrid work model

Job summary

Blackhawk Network is seeking a Client Sales Support III to enable our GTM team with reporting, insights, and operational support across B2B and B2C partners. You will work closely with Strategic Relationship Managers to improve reporting, enablement, and processes.

The role emphasizes attention to detail, process-driven work, and collaboration across internal teams in a fast-paced environment. This is a fixed-term, hybrid, full-time position in the UK.

Qualifications

• Experience in sales support, operations, or data analysis desirable.
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail and follow-through.
• Comfortable working independently in a fast-paced, high-volume environment.

Responsibilities

• Ultimate responsibility for sales and insight reporting for our partners, including weekly trade reporting for B2B and B2C partners.
• Prepare monthly trade packs for brand partners and clients.
• Review and identify opportunities to automate and streamline reporting processes.
• Identify new insights to drive growth and showcase trends in the gift card industry.
• Support marketing with campaign analysis and budgeting needs.
• Provide project management support for new launches and program changes.

Skills

Sales support

Operations

Data analysis

Communication

Attention to detail

Independence

Collaboration

MS Office

Tools

Excel

PowerPoint

Word

Job description

About Blackhawk Network

At

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Overview

Fixed Term Contract

Hybrid, full time, 35 hours per week

Reporting to Manager, Strategic Relationships

The Client Sales Support III role will be responsible for enabling our team to deliver best in class reporting, insights and processes for our B2B and B2C partners. The role is to support our wider go to market team to enable them to operate more efficiently and effectively.

The role will work closely with our Strategic Relationship Managers to help with reporting, enablement and operational tasks as well as identify ways in which they can be improved and refined. The successful candidate will have a keen eye for detail, and be process driven.

Responsibilities

Reporting and Processes

• Ultimate responsibility for sales and insight reporting for our partners, this will include:
• Weekly trade reporting of B2B and B2C sales for the likes of Tesco, Morrisons, IKEA, Mitchells & Butlers across our Cashstar and incentives platforms
• Trade reporting for our B2B partners such as Reward Gateway, Prezzee
• Monthly trade packs for our brand partners and clients
• Review the processes in which are reporting is delivered, and actively identify ways in which we can automate and streamline the reporting process
• Identify new insights and information which can provide opportunities for growth and enhancing BHN’s reputation as a partner that proactively identifies emerging trends in the gift card industry
• Support the marketing efforts with campaign analysis
• Supporting with re-forecasting and budgeting requirements for external and internal budgeting purposes

Sales Enablement

• Assist with requests for new product builds
• Support the launches of new programmes with setup documentation, and internal coordination
• Assist with the implementation of promotional campaigns on our Cashstar B2C partner sites
• Operational & Administrative Support
• Create process documentation for:
• Product onboarding
• Platform onboarding
• New programme launches
• Project management support for new launches
• Product rate change requests
• Ad-hoc requests support for items like reporting, faceplate updates
• help support Relationship Management Team with ABR’s and QBR’s
• Identifying process improvements for our operational delivery of gift card programmes for our Cashstar clients

Operational & Administrative Support

• Create process documentation for:
• Product onboarding
• Platform onboarding
• New programme launches
• Project management support for new launches
• Product rate change requests
• Ad-hoc requests support for items like reporting, faceplate updates
• help support Relationship Management Team with ABR’s and QBR’s
• Identifying process improvements for our operational delivery of gift card programmes for our Cashstar clients

Internal & External Stakeholders

External

• Client contacts including Sales, Marketing, Loyalty, Customer Care, Finance, and IT

Internal

• Strategic Relationship Manager’s
• Product, Content, IT, Finance, and Operations teams
• Wider Blackhawk Network teams where applicable

Qualifications

• Previous experience in sales support, operations, or data analysis roles desirable
• Commercially curious with an ability to recognise opportunities without being account-facing
• Strong written and verbal communication skills
• Highly organized with strong attention to detail and follow-through
• Comfortable working independently in a fast-paced, high-volume environment
• Strong interpersonal skills with the ability to collaborate across teams and levels
• Working knowledge of Microsoft Excel, PowerPoint, and Word

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check.

Benefits

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.
• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey At BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments.

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.