Client Response Team Operator - Night Shift

Linaker Ltd; Haydock; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading facilities management provider in Haydock is seeking a Client Response Team Operator for the night shift. Responsibilities involve being the first point of contact for clients regarding maintenance issues, scheduling work for engineers, and managing client relationships. Ideal candidates will have strong customer interaction skills, be comfortable using Microsoft Office, and thrive in a fast-paced environment. Competitive salary and opportunities for progression are offered.

Benefits

Competitive salary with annual pay reviews

Opportunities for progression

Health care, life insurance, and medical insurance

Free parking and public transport access

Casual team socials and annual Linaker Fest

Qualifications

• Good basic written and numerical skills.
• Experience in a fast-paced helpdesk environment is ideal.
• Strong problem-solving abilities and ability to manage relationships.

Responsibilities

• Act as the first point of contact for client maintenance issues.
• Schedule and liaise with engineers/contractors using an inhouse system.
• Run daily reports on the CAFM system.

Skills

Customer interaction skills

Microsoft Office proficiency

Quick thinking

Relationship management skills

Job description

Overview

WELCOME TO LINAKER For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients' architecture and, ultimately, an extension of your business, a part of one team.

About the role

As a Client Response Team Operator on our night shift, you will be responsible for being the first point of contact for reactive and proactive repair requirements for an array of differing clients spread across the UK.

Responsibilities

• Act as the first point of contact for the client to discuss maintenance issues within their property.
• Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
• Run Daily reports on CAFM system.
• When scheduling works you will be contractual aware of certain KPI's, SLA's etc. Linaker need to adhere too.
• Build strong internal and external relationships.
• Follow up with customers to identify areas for improvement.
• Protect the company's reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.

What we are looking for

• Good basic written and numerical skills and comfortable working with Microsoft office.
• Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
• Ideally experience of working in a fast-paced helpdesk.
• A bonus would be if you have experience working for a service provider with an understanding of SLA's, KPI's, compliance, quote turnaround etc. (not a dealbreaker if you don't).
• Previous experience of working to deadlines and multitask.
• A background / understanding of general engineering practices (a nice to have but not essential).
• A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
• Strong relationship management skills - internal and external.

Core hours

Core hours: 12 hour shifts: 19:00pm - 7:00am night shift. 4 days on / 4 days off to include weekends & bank holidays.

The package

• A competitive starting salary with annual pay reviews.
• Plenty of opportunity for progression.
• Modern, comfortable offices with an endless supply of tea & coffee
• Free parking but also accessible via public transport
• Full training by a welcoming, supportive team
• Various team socials with annual Linaker Fest summer conference
• Health care, life insurance and medical insurance available after a qualifying period