Client Research Coordinator

Dexters; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Progression

Training

Holiday 25 days

Wellbeing

Discounts

Season ticket loan

Cycle-to-work

Parental leave

Volunteer day

Job summary

Dexters in London’s Clapham area is seeking a proactive and organised administrator to support the Client Research team. You’ll handle reporting, manage administrative processes and ensure colleagues have the information they need to deliver an outstanding client experience.

This full-time, office-based role offers training and progression within the property industry, 25 days holiday plus a birthday day off, and a supportive environment with extra perks.

Qualifications

• Proven administrative experience in an office setting.
• Proficient with Excel and CRM systems.
• Strong organisational and communication skills.
• Willingness to learn and develop new skills.
• Customer service experience preferred.

Responsibilities

• Produce daily, weekly and monthly reports.
• Support the Client Research Team with administrative requests.
• Create reports for managers to run their teams.
• Review exchanged and let properties and update figures.
• General admin support for IT and Facilities.
• Support senior coordinator with data entry and reporting tasks.

Skills

Excel

CRM

Administrative experience

Customer service

Organised

Job description

As our Business Support team continues to grow, we're looking for a proactive and organised individual to provide administrative, reporting and operational support to our Client Research team.

This is a varied role that plays an important part in keeping the department running efficiently, ensuring reporting is accurate, administrative processes are well managed and colleagues have the support they need to deliver an outstanding experience for clients and customers. It's an excellent opportunity for someone looking to build a career in business support and operations within the property industry.

Location: Clapham

Hours: Monday-Friday 8.30am-5.30pm - office based full-time

Key Responsibilities:

• Produce daily, weekly and monthly reports.
• Support the Client Research Team with administrative requests.
• Helping to create reports for the team managers to enable them to run their teams.
• Review exchanged and let properties and update figures and accounts sheet.
• General administrative support for the department including communicating with IT and Facilities.
• Support the senior coordinator with data entry and reporting tasks.

Requirements:

• Confident using Excel and previous use of CRM systems.
• Previous administrative experience.
• Willingness to learn and develop new skills.
• Enthusiastic, ‘Nothing is too much trouble’ attitude.
• Logical thinking with creative problem-solving aptitude.
• Organised, with a flexible approach to a varied workload particularly during busy periods.
• Customer service experience would be preferred.

Skills:

• Has a professional and positive approach towards new challenges.
• Willing to use the telephone as the first point of contact.
• Able to demonstrate initiative and problem solve independently.

What We Offer:

• Progression: Fast-track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Retail discounts, season ticket loan, cycle-to-work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.