Client Relationship - South

Quilter plc; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Quilter Cheviot, part of Quilter plc, is seeking a Client Relationship professional to support the Wealth Planning & Advice team in London or Birmingham. The role involves preparing meeting packs and recommendation reports, handling new business submissions, and maintaining client records with the X-Plan system in a dynamic, client-focused environment.

You will engage with financial planners, paraplanners and clients, delivering high-quality service, while upholding regulatory standards and our

Qualifications

• Highly organised and proactive; able to manage workloads independently.
• Excellent written and verbal communication; strong customer service.
• Strong IT skills; proficient with Microsoft Office packages.
• Experience in financial planning/wealth management processes is preferred.
• Able to deliver training and coach colleagues when needed.

Responsibilities

• Prepare high-quality meeting packs and recommendation reports ahead of client meetings.
• Submit new business with various providers and track progress in advisory processes.
• Maintain accurate client records in the X-Plan system.
• Communicate with clients regularly via telephone and email, providing timely updates.
• Support the advisory team and ensure compliance with Treating Customers Fairly.

Skills

Client relationships

Customer service

Communication skills

Microsoft Office

Attention to detail

Tools

X-Plan

Quilter Investment Platform

Job description

About the Business

Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years, and today is one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice. We offer a highly personalised wealth management offering to private clients, charities, trustees, and professional partners with straightforward or more complex financial needs. We have presence throughout the UK, Ireland, Dubai and Channel Islands. Quilter plc is a leading wealth management business, which oversees £126.3 billion in customer investments (as at 6th August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions and discretionary fund management. If you want to play a part in shaping the future of our business, bringing new ideas and challenge then now is a great time to join us.

About the Role

Level: 2 Department: Quilter Cheviot - Advice Location: London or Birmingham (preferred locations) (Hybrid) Contract Type: Permanent Regulated/Non-Regulated: Non-Regulated

An exciting opportunity within the Client Relationship team of Quilter Cheviot, a fast-growing company and a strong market leader in the Wealth Management industry. This is an ideal opportunity for someone looking to develop within the Financial Planning & Wealth Management industry. We have a diverse team of Client Relationship team members with vast knowledge and experience. We work alongside the paraplanning team and support a team of Financial Planners. This role is dynamic with the ability to work with a variety of financial products with Quilter and third-party providers. The business as a whole and the Client Relationship team is very inclusive and one that instils strong teamwork. Quilter is also a company that is keen on personal and professional development. Preparing high quality meeting packs/recommendation reports and application forms as per advice recommendations in readiness for client meetings. Submission of new business with various providers, including Quilter Investment Platform and managing the progress of each case to ensure the advice is implemented correctly. Communicate with clients consistently via telephone and email, providing updates on ongoing cases and assisting with ad-hoc queries in a professional and timely manner. Maintain accurate client records which are updated accordingly on our inhouse system, X-Plan. Ensure you have a thorough understanding of the Quilter Cheviot ‘Treating Customers Fairly’ philosophy via various inhouse training. undefined Consumer Duty Whilst this isn’t a directly customer facing role, the duties you will perform will contribute to the overall positive outcomes for our customers by acting as a gatekeeper to the business. You should be able to challenge, stand up for what’s right and have good attention to detail to able to get the right outcome for our clients.

About You

You will need to be highly organised, proactive and use your initiative. Ability to manage and prioritise workloads independently and take ownership and responsibility of it. Collaborate with your colleagues to achieve best client outcomes. Ability to meet tight deadlines, multi-task and adapt to change quickly. Possess excellent written skills and high attention to detail. Positive and professional attitude with the ability to build strong internal and external relationships. Excellent customer service skills. Ideally have experience within the financial planning industry to support your understanding of the processes we follow and the products we recommend. Strong IT skills and proficiency in using Microsoft packages Confident in delivering engaging training to individuals and groups using established training materials, adapting the delivery approach to suit different levels of knowledge and learning needs. Strong communication, coaching and problem-solving skills, with the ability to respond constructively to training issues and provide clear, practical guidance.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and the contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only
• In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.

We create brighter financial futures for every generation. We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that’s happening in the world today, our role in society has never been more meaningful. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there. We are passionate about building an inclusive culture where everyone’s contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us. We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work. Some roles lend themselves to flexible options more than others, so our talent acquisition team are on hand to discuss your needs.

We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability. Please contact the talent acquisition team if you need any reasonable adjustments made to the recruitment process, require information in an alternative format or have any questions around accessibility, we will try our very best to accommodate.