Client Relationship Manager (WeSolve)

TN United Kingdom; Essex; Hybrid; USD 80,000 - 90,000; Full time

Job summary

An innovative company is seeking a Client Relationship Manager to drive revenue growth and enhance client satisfaction. This remote position involves managing client relationships, negotiating contracts, and ensuring service delivery excellence. You'll leverage your expertise to identify opportunities, implement process improvements, and support clients in achieving their goals. With a focus on collaboration and innovation, this role offers a chance to make a significant impact in a dynamic environment. If you're passionate about delivering exceptional service and ready for a new challenge, this opportunity is for you!

Benefits

401(k)

Health Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

Life Insurance

Disability Coverage

Qualifications

• 7-10 years of relevant experience in client relationship management.
• 1-3 years of prior management or supervisory experience required.

Responsibilities

• Manage overall client relationships and revenue growth strategies.
• Negotiate and monitor Service Level Agreements (SLAs) for quality service delivery.

Skills

Client Relationship Management

Revenue Growth Strategies

Contract Negotiation

Data Analysis

Problem Resolution

Education

Bachelor's Degree in Business Management

Project Management

Design/Architectural Studies

Tools

MS Office

MS Project

AutoCAD

CAFM Systems

Job description

Social network you want to login/join with:

Client Relationship Manager (WeSolve), remote (remote position), remote

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Client:

Hilldrup

Location:

remote (remote position), remote, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

960f3c3f1134

Job Views:

12

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Description

This is a remote position, however, candidates located in New Jersey/New York are preferred. This position falls under Hilldrup's WeSolve Workplace Environments Inc. division.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values. We call it People-first Mobility. We’re looking for exceptional people who share our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

Seeking a Client Relationship Manager to utilize in-depth knowledge of the internal and external workings of a client account in order to manage and maintain the best possible client relations and profitable outcomes. The CRM will focus on developing new opportunities, additional services, and creating overall revenue growth with assigned clients. Manage the required and desired data collection and reporting necessary to meet the contractual requirements of the client and as a means for management to monitor the overall relationship.

Primary Responsibilities:

• Manage the overall relationship between the assigned client(s), supporting team, and service providers, to maintain current planned revenues and anticipated revenue growth. Manage for RFP avoidance and if cannot be avoided, develop RFP strategy and response.
• Generate client revenue growth through service diversification, innovation, cross-selling, upselling, improved efficiencies, and process improvements while also ensuring account profitability/margin management.
• Understand client culture, expectations, opportunities, and real estate strategy for development of processes and monitoring of execution in order to identify and document any necessary changes for efficiency improvements and to better support client needs.
• Negotiate, document, and monitor contractual Service Level Agreements (SLAs) to manage quality service delivery including adherence to KPIs and SOPs. Assemble and execute periodic business reviews.
• Act as the liaison to manage and document escalations between the client and all entities performing directed services and support. Accountable for client success and development of problem resolution plans if service or support failures occur.
• Prepare and review the Scope of Work with the preferred vendor(s), negotiate pricing to provide a competitive project budget, working with the pricing desk as applicable for review, including assumptions to mitigate potential risk. Review project pricing as necessary prior to client submittal.
• Conduct internal and external team meetings including regular touchpoints to review project status for current and upcoming scopes and assignments, Executive Summaries, QBRs, or any other periodic meetings as they pertain to the client needs.

Position Requirements:

• Four-year college degree in a field related to the job, such as Business Management, Project Management, or Design/Architectural Studies.
• 7-10 years of relevant professional experience.
• Requires 1-3 years of prior management, supervisory, or team leader experience.
• Knowledge and understanding of WeSolve Workplace Environments processes and policies to support and integrate any client processes and policies.
• Advanced knowledge of MS Office, MS Project.
• Working knowledge of AutoCAD and/or CAFM systems.
• Travel may be required.

Anticipated Salary and Benefits Summary - $80k-$90k. Actual compensation offer to candidate may vary from posted range based on geographic location, experience, education, and skills. Benefits include: 401(k), health insurance (medical, dental, vision), Employee Assistance Program, paid time off, paid holidays, life insurance, and disability coverage.