Client Relationship Manager (WeSolve)

Hilldrup; Colchester; Hybrid; GBP 59,000 - 68,000; Full time

Job summary

A leading workplace solutions provider seeks a Client Relationship Manager to enhance client relations and drive revenue growth. This remote position requires a Bachelor's degree and extensive professional experience. Ideal candidates should possess strong negotiation skills and familiarity with project management tools. Compensation ranges from $80k to $90k with benefits including health insurance and paid time off.

Benefits

401(k)

Health insurance

Paid time off

Employee Assistance Program

Disability coverage

Qualifications

• 4-year degree in a related field required.
• 7-10 years of relevant experience needed.
• 1-3 years of management experience.

Responsibilities

• Manage relationships with clients for revenue growth.
• Negotiate and monitor Service Level Agreements.
• Conduct meetings to review project status and client needs.

Skills

Client relations

Revenue growth

Team management

Contract negotiation

Process improvement

Education

Bachelor's degree in Business Management, Project Management, or related field

Tools

MS Office

MS Project

AutoCAD

Job description

Social network you want to login/join with:

Client Relationship Manager (WeSolve), remote (remote position), remote

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Client:

Hilldrup

Location:

remote (remote position), remote, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

960f3c3f1134

Job Views:

7

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Description

This is a remote position, however, candidates located in New Jersey/New York are preferred. This position falls under Hilldrup's WeSolve Workplace Environments Inc. division.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values. We call it People-first Mobility. We’re looking for exceptional people who share our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

Seeking a Client Relationship Manager to utilize in-depth knowledge of the internal and external workings of a client account in order to manage and maintain the best possible client relations and profitable outcomes. The CRM will focus on developing new opportunities, additional services, and creating overall revenue growth with assigned clients. Manage the required and desired data collection and reporting necessary to meet the contractual requirements of the client and as a means for management to monitor the overall relationship.

Primary Responsibilities:

• Manage the overall relationship between the assigned client(s), supporting team, and service providers to maintain current planned revenues and anticipated revenue growth. Manage for RFP avoidance and, if unavoidable, develop RFP strategy and response.
• Generate client revenue growth through service diversification, innovation, cross-selling, upselling, improved efficiencies, and process improvements while also ensuring account profitability/margin management.
• Understand client culture, expectations, opportunities, and real estate strategy for developing processes and monitoring execution to identify and document necessary changes for efficiency improvements and better support for client needs.
• Negotiate, document, and monitor contractual Service Level Agreements (SLAs) to manage quality service delivery, including adherence to KPIs and SOPs. Assemble and execute periodic business reviews.
• Act as the liaison to manage and document escalations between the client and all entities performing directed services and support. Be accountable for client success and develop problem resolution plans if service or support failures occur.
• Prepare and review the Scope of Work with preferred vendors, negotiate pricing to provide a competitive project budget, and review project pricing prior to client submission.
• Conduct internal and external team meetings, including regular touchpoints, to review project status, upcoming scopes, assignments, executive summaries, QBRs, and other periodic meetings relevant to client needs.

Position Requirements:

• Four-year college degree in a related field such as Business Management, Project Management, or Design/Architectural studies.
• 7-10 years of relevant professional experience.
• 1-3 years of prior management, supervisory, or team leader experience.
• Knowledge of WeSolve Workplace Environments processes and policies.
• Advanced knowledge of MS Office, MS Project.
• Working knowledge of AutoCAD and/or CAFM systems.
• Travel may be required.

Anticipated Salary and Benefits: $80k-$90k. Actual compensation may vary based on location, experience, education, and skills. Benefits include 401(k), health insurance, Employee Assistance Program, paid time off, holidays, life insurance, and disability coverage.