Client Relationship Manager, Private Capital

Linklaters; London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A global law firm in London is seeking a Client Relationship Manager for the Private Capital sector. This role involves driving revenue growth, managing a complex client portfolio, and fostering strong relationships with senior stakeholders. The position offers a hybrid working model and includes a range of benefits such as private medical insurance and flexible savings options.

Benefits

Private Medical Insurance

Free in-house fitness centre

Subsidised health club memberships

Emergency family care

Additional holiday/birthday leave

Qualifications

• Minimum ten years' client development experience in legal or professional services.
• Proven ability to build trust with senior stakeholders.
• Excellent attention to detail and communication skills.

Responsibilities

• Lead delivery of Clients & Sectors strategy for Private Capital.
• Manage global portfolio of complex Financial Institutions clients.
• Facilitate structured client feedback and communicate outcomes.

Skills

Client relationship management

Stakeholder management

Analytical skills

Collaboration

Education

Bachelor's degree in a relevant field

Tools

Salesforce

Job description

Client Relationship Manager, Private Capital

Linklaters is a global law firm, with 31 offices in 21 countries worldwide.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

Client Relationship Manager, Private Capital - The role:

• Lead the delivery of the firm's Clients & Sectors strategy for Private Capital, working closely with relationship partners to drive profitable revenue growth.
• Manage a global portfolio of complex, cross-border Financial Institutions, Funds and Insurance Group (FFIG) clients, ensuring high standards of coordination and strategic leadership.
• Use knowledge of client businesses and market data to identify new business opportunities, focusing on high-margin, complex work.
• Develop and execute action-oriented client account plans, aligning client teams with identified opportunities and promoting cross-selling across practice areas.
• Facilitate structured, independent client feedback and communicate outcomes to partners, ensuring follow-up actions are taken and communicated back to clients.
• Build strong relationships with key client contacts, partners, sector leaders and the wider Business Teams community.
• Champion knowledge-sharing around account management best practice and emerging trends.
• Lead client onboarding processes, support the implementation of Salesforce, and promote operational excellence and continuous improvement.

Client Relationship Manager, Private Capital - What we're looking for:

• Minimum ten years' client development experience in legal or professional services, with particular exposure to financial institutions, funds, and/or insurance sectors.
• Proven ability to build trust and strong relationships with senior stakeholders in financial services.
• Sound understanding of client relationship management (CRM) systems, especially Salesforce, and best practices in the field.
• Demonstrable track record of identifying strategic opportunities and winning new business from FFIG clients.
• Comfortable conducting client interviews for feedback and leveraging analytics and reporting to inform decisions.
• Experience in strategic account planning and white-space analysis specifically for financial institutions.
• Excellent attention to detail and communication skills, including writing, presentations, and reporting.
• Strong collaboration and teamwork skills, with the ability to operate effectively within a matrix organisation and manage multiple stakeholders.
• Understanding of financial services business models and profitability drivers.

Client Relationship Manager, Private Capital - What's on offer:

This role is based at the Linklaters London office with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Linklaters LLP is a multinational law firm headquartered in London.

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