Client Relationship Manager

TN United Kingdom; Tandridge; On-site; GBP 25,000 - 35,000; Part time

Job summary

Ein etabliertes Unternehmen sucht einen Client Relationship Manager, der leidenschaftlich kommuniziert und über umfangreiche Erfahrung in der Veranstaltungsbranche verfügt. In dieser spannenden Rolle arbeiten Sie eng mit einem dynamischen Team zusammen, um langfristige Kundenbeziehungen zu entwickeln und zu pflegen. Sie sind verantwortlich für die strategische Betreuung von Kunden und die Bereitstellung innovativer Lösungen, die das Wachstum fördern. Diese Position bietet Ihnen die Möglichkeit, in einem kreativen und kollaborativen Umfeld zu arbeiten, in dem Ihre Stimme und Ihr Input geschätzt werden. Wenn Sie bereit sind, Ihre Karriere auf die nächste Stufe zu heben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens 5 Jahre Erfahrung in der Veranstaltungsbranche.
• Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten.

Responsibilities

• Entwicklung und Pflege langfristiger Kundenbeziehungen.
• Überwachung der Kundeninteraktionen der Projektmanager.

Skills

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Digitaler Inhalt

Erfahrung in der Veranstaltungsbranche

Proaktive Einstellung

Tools

Instagram

LinkedIn

Squarespace

Mailchimp

Job description

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About the Role

Are you a passionate communicator with a strong background in events and experiential marketing? As a Client Relationship Manager, you will join a dynamic and experienced team, playing a pivotal role in maintaining and growing client relationships across an exciting and broad portfolio. This role offers 20 hours a week, Monday to Friday, on-site.

Key Responsibilities

1. Develop and nurture long-term relationships with clients
2. Oversee Project Managers' client interactions to ensure consistent, high-quality communication
3. Understand client goals and objectives to offer tailored, strategic solutions
4. Act as a key point of contact, providing regular updates and managing expectations
5. Handle feedback and concerns with empathy and professionalism
6. Proactively identify challenges and provide smart, timely solutions
7. Support business development through social media, newsletters, and website updates
8. Drive innovation and brand solutions that organically promote growth
9. Track account performance and ensure clients receive consistent value
10. Monitor client projects closely and provide strategic oversight
11. Work closely with Project Managers to exceed client expectations
12. Monitor incoming leads via the Managing Director's inbox and direct them appropriately

About You

We are looking for a client-focused professional who can confidently represent the brand and turn relationships into long-term partnerships.

• Minimum 5 years' experience in the events industry (live events, experiential, exhibitions, festivals)
• Exceptional communication skills — written, verbal, and in-person
• Strong organisational skills and a self-motivated, proactive attitude
• A solid understanding of the industry landscape — including clients, suppliers, and competitors
• Proficiency with Instagram, LinkedIn, Squarespace, and Mailchimp
• Ability to create and format engaging digital content
• A full UK driving license and access to your own vehicle

Join Us

Be part of a passionate, collaborative team that values creativity, client satisfaction, and innovation. Every day is different, and every project is unique. Your voice and input will truly matter.

Next Steps

If you're interested in taking your career to the next level, please email Lucy at [emailprotected] for more information. Alternatively, apply with an up-to-date CV (preferably in Word format) and a cover letter outlining your relevant experience and why you're interested in this role.